Office Manager

**Our Mission: To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries**

CLIENT EXPERIENCE MANAGER Join a team that has fun every day, adds to your career skills, and helps us deliver an awesome patient experience.

**Fun Facts about working for our clinic**:

- It’s not just us saying we are the best. We have won awards for Best Physiotherapy Clinic company and amongst the TOP 3 Rated Best Physiotherapist in Hamilton for the last 4 yearsoh and numerous other awards Readers’ Choice, Consumer Choice, TOP Choice Awards all been nominated by our patients in the community we serve

**We offer you**:
1. Full-time hours and potential overtime hours if that’s what you are looking for

2. On the high end of hourly compensation

3. Health Benefits Plan ($)

4. Career courses that help you build your skillset

5. Paid onboarding and extensive training ($)

6. Time off ($) for self-care, family, friends, travel

7. Company-sponsored team lunches/dinners and outings ($)

8. Other Perks (see below)

9. Career progression OPTIONS:
1. Focus on being a super-star Patient Experience Coordinator

2. Grow into a management role - Assistant Patient Experience Manager

3. Jump to running the team as the Patient Experience Manager

4. Add another ‘hat’ and be our Chief Culture Officer or Community Manager

**We believe in CAREER DEVELOPMENT**

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal toolkit. Are you a believer that learning never ends?

You take advantage of our Business Mentorship Program. The program is ongoing until you feel like an admin and operational superstar. At that time you may want to mentor someone else
- How does it work?_

1. Participate in ongoing training specific to your role

2. Sign up for a monthly (business) ROCKS that will help develop your skills

3. Keep metrics on how you are doing each week

**Contact me if you have the same CORE VALUES**:

- _We GO ABOVE & BEYOND_
- _WE DO IT FOR THE TEAM_
- _WE DO IT WITH HONESTY & RESPECTFULNESS_
- _When We Say it, We Do IT (Responsibility & Accountability)_

**What will be asked of you**:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

**Preferred but NOT required**:

- Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Telus Portal, Provider connect, MVA, WSIB
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures

**Well, you’ve kept reading.** That’s great Here are some more perks our other coordinators have requested and received:

- Incentives ($)
- Relocation allowance ($)
- Subsidy for education courses ($)
- Paid time off ($)
- Additional hours ($)
- Collaborations with other brands
- Office iPads
- Remote access to work from home
- Company retreats

**Salary**: $16.00-$22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Schedule:

- 8 hour shift
Application question(s):

- How do you make a Peanut Butter & Jam Sandwich?
**Experience**:

- Administrative: 1 year (preferred)
- Managerial: 1 year (preferred)