Server

1 week ago

Niagara Falls, Canada TGI Fridays Restaurant & Sports Bar Full time

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests' expectations.

**Responsibilities of the Server include**:

- Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
- Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
- Promptly and accurately takes food and beverage requests from guests.
- Ensures expedient service of food and beverages to the guest.
- Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
- Learns TGIF menu and beverages, expertly recommends and upsells items.
- IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Follows all Fridays Service Style Standards.
- Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.
- Practices conversational ordering by mentioning current promotional features.
- A TGI Fridays Server must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional requirements for this position include:

- Must be able to deliver plates and food and clear tables
- Must be able to hear well among loud background noise
- Must always be dressed neatly and well-groomed in company approved uniform
- Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
- Must be able to calmly respond to angry guests and notify a Manager
- Must be able to read and write notes to hearing impaired guests
- Must be able to read menus to sight-impaired guests
- Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
- Must be able to read and write
- Must be able to stand and walk during entire shift
- Must be able to reach, bend, stoop and wipe counters/tables

**Qualifications**:

- HS Diploma or equivalent
- Minimum 1 year of previous serving experience
- Smart Serve Certified

**Job Types**: Full-time, Part-time

**Salary**: $15.00 per hour

Additional pay:

- Tips
Schedule:

- Holidays
- Weekend availability
Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

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