Hotel Night Auditor Midnight Shift

4 days ago

Leduc, Canada Stars Inn and Suites Full time

Night Auditor/Guest Agent Midnight shift

Job Overview
- Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
- Knows all essential aspects of our hotel operations.
- Collects payments from customers, ensures daily settlements are balanced.
- Monitors lobby and check-in activity.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Receiving calls, conducting room reservations, and verifying existing bookings
- Facilitates correspondence with guests.
- Works collaboratively with any associates and resources.
- Works with housekeeping, maintenance and sales departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
- Staff will be trained for all shifts and expected to help out when needed.
- Experience with Opera PMS system a plus
- Some cleaning is expected and breakfast preparation
- Occasional other tasks that may be assigned by supervisor or manager
- Preferable 6 months night audit experience
- Must be able to work weekends and holidays
- Preferable experience with Visual Matrix or Autodesk

**Qualifications**:

- Excellent customer service skills, phone etiquette and listening abilities.
- Flexibility to work varying and extended shifts as well as on weekends and holidays
- Ability to work under pressure while maintaining professionalism.
- Attention to detail to ensure an error-free work environment.
- Effective organization and time-management skills to prioritize and complete tasks on time.
- Dealing with guest complaints effectively in solving guests needs.
- Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
- Able to speak other languages is preferable but not needed. English is a must.
- Six months as a night auditor is preferable.
- Must be reliable and punctual.
- Must be able to work midnight, morning and afternoon shifts as well as weekends and holidays.

**Benefits**:
Extended health after 3 months with a minimum 20 hours.

Free parking

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

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