Casino Manager

Job Overview:
Reporting to the Regional General Manager: Table Games, the Casino and Senior Games Manager role is critical to the success of the Cash Casino Red deer operations. Manages and leads daily operations of Cash Casino Red Deer.

Roles and Responsibilities

Casino Manager
- Acts as a liaison with different departments, department leaders and stakeholders
- When individual department managers are unavailable acts as the default Senior Leader of all Casino Departments.
- Collaborates with department managers on a daily basis with the goal of cross functional support and development.
- Ensures all departments are in compliance with AGLC Terms and Conditions. Adds value by acting as a resident expert in compliance matters.
- Participates in budget process for Table Games group and may assist or provide guidance as directed for budgetary items or plans for other departments.
- Assesses, adapts and creates casino policy and procedures as necessary or as directed.
- Responsible for the daily operations of the casino.
- Procures new games and equipment (cards, chips, etc.)
- Provides layout plans for table games floor and analyzes game/table performance.
- Reviews and analyzes trends in industry, and develops/adapts current strategies or develops new strategies, to meet those trends in a proactive way.
- Responsible for profit and loss management by following cash control/security procedures, managing labor, reviewing financial reports and taking appropriate actions
- Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication
- The workday varies and would require the ability to work late nights, weekends and holidays.
- May be required to operate a motor vehicle to travel to attend events or work from other locations.
- Other duties as assigned.

Senior Games Manager
- Responsible for the hiring, training, and continued development of the Games Managers (including AML/FINTRAC reporting/compliance requirements, scheduling processes, reviewing table games analytics, reviewing internal policy/procedure for efficiencies, etc.).
- Establish methods, procedures, and guidelines to assist in maintaining the highest standard of regulatory, company, and departmental compliance.
- Creating and posting regular schedules for your department based on operational needs (ensuring accurate coverage to maintain offerings that satisfy those operational needs)
- Responsible for identifying all table games training needs; including the need to run specific courses or to improve on technical skills (dealer hands per hour, dealer accuracy, etc.).
- Assist in developing a strategic plan and budgeting process, including a table games budget that considers revenue targets, labour guidelines, and over-all departmental profitability.
- Continually review games mix and floor plan, discuss opportunities with CM/RGM
- Preparing and submitting various reports as requested by CM/RGM.
- Preparing and submitting various proposals to AGLC as needed.
- Maintain vendor relationships and help negotiate the purchase of table games equipment.
- Maintain detailed records of all gaming equipment, securing the most up to date product, tracking and maintain card orders, felt inventory, etc.
- Working with Marketing to develop and support events/initiatives relating to table games.
- Weekly property reporting.
- May be required to operate a motor vehicle to travel to attend events or work from other locations.
- As necessary, complete the duties of a Games Manager, as required or directed.
- Additional duties as required.

Education & Experience
- High school diploma or equivalent
- Minimum 5 years in a Games Manager role required.
- Minimum 5 years managing Table Games Operations in a casino environment.
- Minimum 2-3 years cash management experience in Gaming Industry required.
- Minimum 5 years experience in leading an onsite Supervisory Team
- 1-2 years experience in a costumer service field.

Skills and Abilities:

- Strong leadership, organizational and customer service skills.
- Strong leadership and communication skills and ability to maintain a good rapport between all departments and ownership.
- Mentoring and identifying high potential employees for growth.
- Professional demeanor and ability to approach situations in a tactful manor.
- Ability to work calmly under pressure and treat others with respect regardless of their status or position.
- Accepts responsibility for own actions.
- Available to work all shifts, including evenings and weekends.
- Strong competency in MS Office, including Outlook, Word and Excel.

Job Requirements:

- Must be present and work at location to complete duties.
- Must meet AGLC Due Diligence Completion Requirements
- Must have and maintain an active AGLC Gaming Registration Number.
- Must have and maintain a Clear Criminal Record Check.
- Must have and maintain an active unrestricted Driver’s License.
- Must provide and maintain a clean Driver’s Abstract.
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