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Slots Attendant-part Time

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Red Deer, Canada Cash Casino Full time

**Job Overview**

The Slots attendant under the direction of the VIP Slot Ambassador will be responsible for looking after our VIP slot guests and ensuring that all their needs are met.

They must have exemplary customer service skills. They provide superior service to our VIP’S, knowing guests by their names, likes and dislikes, dining and entertainment and favourite sports games. Most importantly knowing the slot machines our guests like to play and which ones our guests would like to see.

The Slot Ambassador Host must maintain a professional and welcoming demeanour at all times. Always greeting guests with a smile as well as being impeccably groomed.

The Slot Ambassador Host will be responsible for maintaining repeat business from current list of VIP Guests as well as recruiting new guests to the casino.

**Responsibilities and Duties**

Market the services of the casino to existing and prospective players

Introduce the players on new games and programs, and events of the casino

Cater for the needs of the players while they are within the casino

Execute promotions and progress of the loyalty programs organized by the casino

Track players visitations and average bets

Determine the level of comps to be given to any player

Oversee service delivery to the players

Ensure players are satisfied with the services provided by the casino

Listen to complaints and concerns of clients and get them resolved without delay

Book reservations for the casino’s valued customers

Coordinate all special events organized by the casino towards attracting new clients

Assist with offsite casino promotions

Draft and distribute periodic or daily report to the casino’s management.

Must be able to work flexible hours between Ace Blackfoot and Ace Airport

Must be available for weekends and night shifts

The Ambassador will also work closely with the Guest Services representatives, Slot

Supervisors, Slot staff, and food and beverage to ensure all VIP requests are met.

**Education and Experience**

Previous slot attendant experience and a current AGLC gaming licence is required

Current in in AGLC Proserve and Protect service requirements

AGLC Phase 1 required Grade 12 or diploma required

Criminal background check required.

AGLC lottery training required.

**Skills and Abilities**

Proficient in Microsoft Excel and Microsoft Word

Proficient in data entry for Loyalty programs and VIP customer information.

Able to multitask Able to lift up to 50 lbs

Must be able to work all shifts, including evenings and weekends.