Property Manager

**EMPLOYMENT OPPORTUNITY**

**Property Manager** - Full Time - Victoria, BC**

M’akola Housing Society

We honour our Indigenous roots as an Indigenous organization and strive to hire and train interested Indigenous people to work in all areas of our organization. We understand that there have been historical events that have affected the identity of Indigenous people.

We accept all self-identifying Indigenous employees including status, non-status, Metis, and Inuit pursuant to Section 42 of the BC Human Rights Code. We honour and understand Indigenous cultures and values and do our best to support our employees.

**Who We Are**

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living and providing professional consulting services to other service providers.

At MHS, we have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

**What We Offer**
- Competitive wages and annual reviews
- Paid vacation and sick leave
- Additional paid time off between Christmas and New Years
- Municipal Pension Plan (MPP)
- Extended health and dental
- Employee Assistance Program (EAP)
- Health & Wellness Program includes $250/year
- Professional Development Program

**Position Summary**

**Responsibilities**
- Provide property management services for assigned portfolio such as unit turnovers, tenancy management, contract administration, procurement, and stakeholder relationships.
- Work with Indigenous organizations, communities, and tenant associations to maintain mutually beneficial relationships that enhance the well-being of Indigenous people who are transitioning to urban living.
- Lead a team including Caretakers, Property Manager Assistant and Junior Property Manager by holding weekly meetings, providing performance reviews, and encouraging teamwork.
- Coordinate and manage the general maintenance and regular inspections for all units in the portfolio to ensure compliance of M’akola standards and regulations of various authorities (BC Housing, WorkSafe, municipal bylaws, etc.) are maintained, training will be provided.
- Meet Key Performance Indicators (rent collections, filling vacancies) and participate in meetings to discuss patterns and trends.
- Respond to tenant complaints, concerns, and issues and address them in a timely manner that is well-documented and in compliance with the _Residential Tenancy Act _and M’akola values.
- Coordinate with the Director of Asset Management, vendors, contractors, and partners to meet service-delivery expectations and maintenance standards for all properties.
- Responsible for portfolio spending within approved annual maintenance budget.
- Manage the on-call system within the team so that work is distributed evenly and provide back-up coverage for calls outside of regular working hours.
- Maintain confidentiality of all tenant-related information with the strictest of confidence.
- Assist with other various projects as assigned.

**Qualifications**
- Certificate or diploma in property management, social housing, or related field
- A combination of education and experience in property management may be considered
- Certified Property Manager (CPM) designation considered an asset
- 3+ years of experience in property management with a small portfolio
- 2+ years of supervisory experience

**Required Skills and Knowledge**
- Excellent understanding of the _Residential Tenancy Act_
- Proven negotiating and dispute resolution skills
- Familiar with resources to provide community information and/or referrals to assist families requiring additional support to maintain their tenancy
- Strong supervisory skills; as a leader, models professional behaviour and provides direction to their staff regarding the region operations
- Must possess strong planning, time management, efficient file management, and record keeping skills
- Exhibit strong interpersonal skills, display tact, respect, and diplomacy
- Demonstrated aptitude in dealing with private and confidential information
- Exhibits cultural sensitivity and awareness
- Valid class 5 driver’s license

**Other**
- Provide clear Criminal Record Check prior to hiring, costs covered by M’akola
- Follow M’akola policies and procedures
- Available to take calls outside of regular work hours
- Provide back-up support for on-calls
- Willing to travel for occasional M’akola events
- Be fully vaccinated against COVID-19 or be willing to get vaccinated before start date

Preference will be given to appli