Customer Service Representative

1 day ago

Halton, Canada Halton Region Full time

**Customer Service Representative**: **Posting ID**: 4431 **Department**: Corporate Services **Division**: Communications **Pay Range**: $63,651 - $79,564 **Job Type**: Contract > 1 Year **Contract Duration**: 1 Position - 18 month and 1 Position - 12 month **Hours of Work**: 35 hours per week. **Work Location**:1151 Bronte Road, Oakville, Ontario **Employee Group**: OCT **Posting Date**:August 11, 2025 **Application Deadline**: August 18, 2025 **Number of positions**: 2 Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months. **Job Summary**: This position provides customer service support in Halton Region’s 311 contact centre. **Duties & Responsibilities**: - Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council. - Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services. - Researches information in response to inquiries by following up with departments, using the Internet, and other resources. - Delivers a wide range of information and referrals on Halton Region and municipal partners’ programs and services. - Provides information and referrals on Province of Ontario and Government of Canada programs and services. - Assists the public in accessing information from public use computers. - Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified. - Works within a team environment where high quality of service and customer service satisfaction is a standard. - Performs other duties, as required. **Skills & Qualifications**: - Post secondary education in business/office administration, computer studies, or customer service or related discipline. - Ability to deliver service to diverse customers. - Problem solving and complaint resolution skills. - Exceptional oral and written communication skills. - Demonstrated experience in Microsoft Office software, customer management solutions and multi-media. **Working/ Employment Conditions**: **Working Conditions** - Sitting in fixed period for work shift. - Flexibility in work hours including weekend work is required. - Criminal Record Check. - In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require. - Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting. Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.

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