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Summer Student

3 weeks ago

Halton, Canada Halton Region Full time

**Summer Student - Customer Service Representative**:
As a summer student at Halton, you will gain the experience you need to build a bright future by working alongside experts in their field.

**This position will be required to work 100% in person, on site.**

**Posting ID**: 3633
**Department**: Corporate Services
**Division**: Communications
**Pay Range**:
1st Term - $20.11

2nd Term - $21.12

3rd Term - $22.17

4th Term - $23.28

**Job Type**: Student
**Contract Duration**:May 5, 2025 to August 29, 2025
**Hours of Work**: 35 hours per week
**Work Location**: Halton Regional Centre - 1151 Bronte Road, Oakville (Office of the Chair)
**Employee Group**: OCT
**Posting Date**:December 20 2024
**Application Deadline**: January 10, 2025
- Legally entitled to work in Canada as a student.
- In possession of a Social Insurance Number (card) at time of hire.
- Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school in the fall of 2025.

**Duties & Responsibilities**:

- In communication with customers, maintain a commitment to accessibility, removing barriers and meeting the needs of all people who are accessing Regional programs, services and facilities.
- Learn and maintain an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.
- Remain up to date on current events related to Municipal, Provincial, Federal levels of government as well as community services.
- Research information in response to inquiries by following up with departments, using the Internet, and other resources.
- Deliver a wide range of information and referrals on Halton Region and municipal partners’ programs and services.
- Provide information and referrals on Province of Ontario and Government of Canada programs and services.
- Assist the public in accessing information from public use computers.
- Recognize trends in customer behaviour, reactions, and questions and communicate changes to management.
- Work within a team environment where customer service excellence is the standard.
- Perform other duties, as required.

**Skills & Qualifications**:
**Essential**
- Enrolled in post-secondary education in business / office administration, computer studies, customer service or a related discipline.
- Experience delivering a wide range of information and services to diverse customers.
- Exceptional oral and written communication skills and a strong commitment to provide excellent customer service.
- Excellent problem solving and complaint resolution skills with the ability to maintain composure when dealing with customer demands.
- Adaptable to change, ability to grasp new concepts quickly, and learn new systems quickly.
- Excels at both team-based and independent work.

**Working/ Employment Conditions**:
**Working Conditions**
- Flexibility in work hours and schedules, including evening, weekends and holidays is required.

**Employment Conditions**
- In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.