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Customer Care Representative
2 weeks ago
Position Summary
This is a summer role to support high volumes of work at Metergy's Customer Care Department. This will be a fully on-site role in our Markham, ON location.
Estimated duration is May-August
**Responsibilities**:
- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
**Qualifications**:
- Currently enrolled in a post-secondary program/school
- Ability to work 37.5 hours a week for the duration of the summer term
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Strong preference for previous Call Centre and/or Customer Service experience
About Metergy Solutions Inc. (“Metergy”)
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
