Customer Service Representative

7 days ago


Athabasca, Canada Athabasca Home Hardware Building Centre Full time

The Sales Associate provides efficient, courteous service, assisting customers with merchandise selection, processing transactions, and maintaining store organization. Duties include merchandise replenishment, loss prevention, cycle counting, and staying updated on industry trends.

**Key Responsibilities**:

- Greet customers within 30 seconds and determine their needs.
- Advise on products, assist with finding and comparing items, and process special orders.
- Handle large or heavy items and support as cashier when needed.
- Ensure store standards for loss prevention, receiving, pricing, and restocking.
- Communicate shortages, damaged goods, and back-orders to the manager.
- Create and remove displays, signage, and promotional materials.
- Assist in unloading shipments and checking merchandise against invoices.
- Maintain storage areas, assist in cycle counts, and reorder merchandise as needed.
- Attend training sessions and participate in special projects.
- Follow safety protocols and report hazards.

**Qualifications**:

- Flexible availability, including weekends and holidays.
- Friendly, communicative, and helpful attitude.
- High school diploma or equivalent.
- Strong math and creative skills; retail experience preferred.
- Willingness to learn and work in a team.

**Reports to**: Department or Store Manager

Pay: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Athabasca, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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