Customer Service Representative

7 days ago

Athabasca, Canada Athabasca Home Hardware Building Centre Full time

**job description**

The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt, courteous, and efficient service to customers, advising them on appropriate merchandise and related items. They must be familiar with pricing, local building codes, types of building permits issued, and be able to prepare quotations. The LBM Counter Salesperson must perform all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

**duties / responsibilities**

Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.

Determine customers’ needs by asking open-ended questions.

Communicate product knowledge to the customer as appropriate.

Communicate effectively and persuasively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.

Process special orders for non-stock or out of stock items.

Be familiar with and maintain up-to-date information on pricing.

Be familiar with local building codes and types of building permits issued.

Be familiar with prices, practices, and policies of the company’s competitors.

Help customers solve building problems.

Keep up to date on practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.

Resolve customer complaints.

Be familiar with current yard inventory and surplus items.

Make suggestions for rule or policy changes when such changes would improve sales, profits, efficiency, morale, and / or operations in general.

Maintain professional confidentiality of all store and customer records.

Work on additional duties and assignments as assigned by management.

Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**qualifications**

High School graduation or equivalent.

Retail experience is an asset.

Ability to work a flexible schedule including weekends, evenings, and holidays.

Friendly and helpful attitude toward customers.

Excellent communication skills.

Good mathematical skills.

Willingness to learn.

Willingness to continually develop professional skills and knowledge base.

Ability to work co-operatively in a team atmosphere.

**working relationships**

  • Reports directly to the Store Manager or Dealer-Owner.

**Salary**: $16.25-$17.50 per hour

**Benefits**

  • Dental care
  • Extended health care
  • Store discount
  • Vision care

Flexible Language Requirement

  • French not required

Schedule

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate

  • Athabasca, AB: reliably commute or plan to relocate before starting work (required)

**Experience**

  • Customer service: 1 year (preferred)

Work Location: One location

  • Customer Service Adviser

    1 week ago

    Athabasca, Canada Koch Ford Sales (Athabasca) Ltd. Full time

    Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Automobile repair services **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Perform general office duties - Receive payments - Answer clients' inquiries and provide...

  • Food Service Supervisor

    1 week ago

    Athabasca, Canada Tipton’s Your Independent Grocer Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Relocation costs covered by employer - Urban area **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties,...

  • Administrative Assistant

    1 week ago

    Athabasca, Canada Athabasca County Full time

    Reporting to the Director of Infrastructure Services, the Administrative Assistant position is accountable for an array of administrative and technical duties including drafting, reviewing, and editing time-sensitive correspondence, data entry and file management. Working as part of a team dedicated to process improvement and long-term success for the...

  • Coordinator, Admissions

    1 week ago

    Athabasca, Canada Athabasca University Full time

    **Athabasca University's Office of the Registrar is currently recruiting for the position of Coordinator, Admissions & Transfer Credit Services.** **The Position**: Consistent with University policy and the objectives and priorities of the Office of the Registrar, directs and supervises the Articulations and Evaluations Units. Ensures integrity of the...

  • Counselling Team Lead

    1 week ago

    Athabasca, Canada Athabasca County Full time

    The Family Wellness Program is a voluntary, community-based program designed to assist families in overcoming challenges and building skills necessary to ensure a safe, healthy and resilient home. The Family School Liaison Program is offered in partnership with Aspen View Public Schools and is a preventive program designed to meet the social and emotional...

  • Community Peace Officer

    2 weeks ago

    Athabasca, Canada Athabasca County Full time

    Reporting to the Senior CPO, the Community Peace Officer (CPO1) is responsible for ensuring compliance with Municipal Bylaws, Provincial Acts, and providing a positive presence in the community through community engagement and proactive public education. **RESPONSIBILITIES** - Respond to inquiries involving municipal bylaws and provide information and...

  • Distribution Client Services

    1 week ago

    Athabasca County, Canada S&P Global Full time

    **About the Role**: Partner with customers in developing and implementing their strategic solutions Work in a highly collaborative and passionate team environment. Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development. Responsibilities and Impact: We are seeking an outstanding client...

  • Bakery Clerk

    2 weeks ago

    Athabasca, Canada Save-On-Foods Full time

    With over 175 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group...

  • Grocery Clerk

    2 weeks ago

    Athabasca, Canada Save-On-Foods Full time

    With over 175 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group...

  • Deli/restaurant Clerk

    2 weeks ago

    Athabasca, Canada Save-On-Foods Full time

    With over 175 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group...