Recreation Training Support

23 hours ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Recreation Software Support, Co-op Student

**DEPARTMENT**:Community Services

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 4-months(May - August)

**HOURS OF WORK**:35-hour workweek / variable hours (Some evening and weekend work may be required to support specific training and development initiatives)

**LOCATION**:Hybrid Model - when working onsite, you will report to the location of 8 Nelson Street West

**HOURLY RATE**:$21.04 - $25.21 (Year 1 - Year 4)

**JOB TYPE**:Management and Administration

**POSTING DATE**: January 22, 2025

**CLOSING DATE**:February 28, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Supervisor, Planning and Operational Excellence, this position is responsible for providing support for the City of Brampton’s recreation software, Xplor Recreation. The Co-Op student will collaborate with other members of the Administrative Services team to test features and update documentation, update and create new resources for staff, troubleshoot issues and respond to staff inquiries, and perform audits. This placement will provide hands on experience with our recreation software and support building the division knowledge base. This role will provide experience with problem solving, analysis, and written and verbal communication skills in a software administrator setting.

Work with Administrative Services team members to troubleshoot issues and provide support to staff on recreation software. The following are indicative of the work that will be required:- Testing new and existing features across all staff and client profiles, including detailed documentation
- Reviewing existing training materials for consistency and accuracy
- Creating new training materials for staff
- Testing issues identified by staff to identify root causes, escalating to the vendor as appropriate.
- Supporting ongoing audits, including system configuration audits and transaction audits

**SELECTION CRITERIA**:
**EDUCATION**:- Student must be enrolled in any University or College Co-Op. Proof of enrollment letter will be requested prior to placement offer.

**OTHER SKILLS AND ASSETS**:- Interest in information technology and/or software engineering.
- Intermediate level proficiency or better using MS Office Suite.
- Understanding of software development is an asset.
- Excellent problem solving, analytical, oral and written communication skills.
- Demonstrated ability to work both independently and collaboratively with attention to detail.
- Ability to effectively communicate complex ideas while collaborating and managing multiple projects.
- **Preference will be given to students that have a permanent residency in Brampton._
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process may be completed with video conference technology.

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