Planning, Recreation Services

**Job Description**:
**JOB TITLE: Coordinator**, Planning, Recreation Services

**DEPARTMENT: Community** Services

**POSTING NUMBER: 106713**

**NUMBER OF POSITIONS: 1**

**JOB STATUS & DURATION: Full** Time Permanent

**HOURS OF WORK: 35**-hour workweek/ Some variable work hours

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of 8 Nelson Street.

**SALARY GRADE: 5**

**HIRING SALARY RANGE: $**88,458.00 - $ 99,516.00 per annum

**MAXIMUM OF SALARY RANGE: $**110,573.00 per annum

**JOB TYPE: Management** and Administration

**POSTING DATE: April 17, 2025**

**CLOSING DATE: May 5, 2025**

**AREA OF RESPONSIBILITY**:
This role reports to the Supervisor, Planning and Customer Experience and is the Division’s primary point of contact in researching, recommending and executing customer touchpoint improvements at all levels of service.

This position is responsible to coordinate across all Recreation lines of business to document gaps from a customer perspective and recommend opportunities for improvement.

Responsible to collect, organize, and analyze data on the customer’s journey through various streams of Recreation services.

Responsible to identify challenges and recommend potential solutions in customer interactions with Recreation products and services.

Responsible to facilitate goal-setting workshops with prograM/Facility teams and to recommend a hierarchy of needs for customer service resources and information tools.

Accountable to ensure objectives align across LOBs and projects are executed at scale.

Works closely with Service Brampton, Information Technology and Strategic Communications to ensure that work within the Recreation Division is seamlessly connected with the overall image of the City by acting as a professional contact to meet recreation business needs and service standards.
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OPERATION SUPPORT**
- Work closely with Supervisor, Planning and Customer Experience, Lines of Business, Divisional partners in Service Brampton, IT and Communications to provide day-to-day coordination, guidance and support for Recreation customer-facing support and information.
- Co-ordinate project initiatives to meet operational needs and corporate service standards.
- Conduct information interviews with appropriate staff and prepare relevant questionnaires for validation of information content.
- Execute project plans as outlined on annual calendar, creating project schedules with milestones, due dates and estimates. Leads LOB project teams according to schedules to ensure projects are completed on time and according to expected outcomes.
- Help with the documentation of each phase of the project, as well as making summary reports that will be presented to Recreation leadership team.
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CUSTOMER SERVICE**
- Co-ordinates best practice guides and activities for front-facing staff to be used when engaging the public during delivery of programs and services.
- Act as a key contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
- Escalate complex issues to appropriate level for resolution.
- Liaise with internal stakeholders to ensure development of customer facing materials meeting budgets, targets and objectives.
- Arrange for display of information at Recreation locations across the City.
- Build and maintain a relationship with cross-functional departments, teams and management to support coordination and ensure a thorough understanding of operational needs.
- Recommend program description changes and positioning goals in order to meet growth targets and appeal to broader resident base.
- Familiarity with AODA to ensure there are no barriers to customer experience with information resources.
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COMMUNICATION AND REPORTING**
- Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
- Participate and deliver topical information at special events and internal team meetings.
- Develop, advance and improve Recreation web presence/portal strategy, working with Strategic Communications and Information Technology to facilitate improved customer interaction online.
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CORPORATE CONTRIBUTION**
- Conduct Recreation specific research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve customer experience.
- Act as one of the division’s primary points of contact in responding to public inquiries from internal channels, Strategic Communications and Service Brampton.
- Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
- **BUDGET SUPPORT**
- Use effective resource and expense management at all times to meet corporate policies and guidelines.
- Co-ordinate RFP’s, purchase orders to ensure purchasing and corporate compliance.
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TEAMWORK AND CO