Social Media Community Manager

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
Essential Job Functions
- Cultivate a proactive culture of community and two-way engagement with both B2B and B2C audiences.
- Effectively shuffle between multiple brand accounts and social media channels to facilitate conversations with a wide variety of end-users.
- Track social media performance and engagement data on third party platforms (such as Similarweb, Semrush or similar) and report monthly on aggregated data with proactive suggestions for improvements.
- Respond to questions, comments, and customer queries in a timely manner.
- Escalate challenges to relevant departments within the business in a timely manner.
- Coordinate and communicate closely with the HSS social media manager as they drive content development cycles.
- Work with marketing services managers to ensure that their priorities and strategic plans are at the center of their respective brands social media messaging.
- Facilitate an ongoing relationship with customer facing sales representatives to ensure that tone and content reflect voice-of-customer, as well as the culture of the marketplace.

Competencies
- Ability to multitask and effectively operate several social media accounts across a variety of industries.
- Ability to optimize content strategically to drive results.
- Knowledge of social media management and analytics tools.
- Understanding of social media analytics and a proven ability to showcase results to stakeholders on a monthly basis in layman’s terms.
- A proven track record of community building and relationship building.
- Whit, charm, charisma, a sense of humor and the ability to think quickly on your feet.
- A passion for the vitality of spelling and grammatical accuracy.
- Ability to deal effectively with people at all levels of the organization.
- Ability to work under time constraints and adapt to change.
- Strong attention to detail and project management skills.
- Organizational skills and project management experience.
- Self-driven to achieve goals independently as well as work well in groups.
- Ability and flexibility to adjust to changing requirements, schedules and priorities.
- Strong team building skills including cross-cultural abilities.
- Communication, networking.
- Creativity, innovation.
- Positive attitude, detail and customer oriented.
- Excellent written and oral communication skills; Strong writing skills, able to adapt for the medium and the audience (e.g. writing for social, the web, etc.).

Work Environment:
Work is generally performed in an office environment

Physical Demands

Ability to lift up to 75lbs on occasion

Travel

Up to 25%

Between Canada and the US

Required Education/Experience
- Bachelor’s degree in Communications/Marketing, Internet Marketing, Journalism or related focus preferred.
- Three years of social media, community management and marketing experience preferred.
- Proven track record of successfully maintaining social media sites.
- Strong knowledge of SEO, keyword research and Google analytics.
- Advanced social strategy abilities.
- Experience with Facebook, Instagram, LinkedIn, Twitter, Tik-Tok, Pinterest, and other popular social media channels.

Additional/Preferred Requirements

Project management skills.

Ability to plan strategically.

Strong oral and written communication skills.

Previous agency experience preferred.

Direct Reports

None

Work Authorization

Must be authorized to work in the United States

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.