IT Support Analyst

2 days ago

Vancouver, Canada LMI Technologies Full time

**What will you do as an IT Support Analyst?**:
The IT Support Analyst will play a key role in our IT team, providing technical support to our employees and manufacturing-related services. This includes troubleshooting hardware and software issues, managing user accounts, providing end-user training, creating documentation and reporting, and participating in IT projects.

This is a hybrid role with 4 days per week in the office and 1 day per week working from home.

Working as part of our global IT team, you will report to the IT Service Team Lead at our Burnaby head office.

**Responsibilities**:

- Manage user accounts, groups, and access permissions.
- Track IT assets and manage their lifecycle.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Monitoring of IT service ticketing system.
- Work to ensure that IT service KPI objectives are met.
- Collaborate with other members of the IT team on initiatives and projects.
- Uphold and enforce IT policies throughout the company.
- Adhere to the LMI Employee Handbook and company policies.

**What do you need to be successful?**:

- Diploma in Information Technology or a related field.
- 2-4 years of experience in a help desk or IT support role in a corporate environment

Technical Skills:

- Working knowledge of Google Workspace.
- Experience with corporate antivirus software.
- Fundamental understanding of IT ticketing system.
- Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc).
- Fundamentals of Google Workspace and Active Directory.
- Fundamentals of Windows (in an enterprise environment), Linux and MacOS.

General Skills:

- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
- Ability to effectively collaborate with IT team members and colleagues across different departments.
- Ability to prioritize tasks, manage time effectively, and work independently.

Salary Range: $42,300- $62,700

**How to submit your interest?**:
**Why being inclusive is important to us?**:
At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

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