Deskside Support Analyst

2 weeks ago

Vancouver, Canada Compugen Inc Full time

**Job Title**
- Deskside Support Analyst

**Vacancy No**
- VN5596

**Work Location**
- Vancouver, BC

**Job Details**

**Position**: Deskside Support Analyst**Location**:

Vancouver

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference.

**Location**: Toronto (Downtown)
The Deskside Support Analyst is an expert in Customer Experience. They will have diverse technical skills and deep understanding of system functionality making them leaders in the Information Technology industry.

**Responsibilities**:

- Excellent communication and time management skills
- Serving as the first point of contact for customers seeking technical assistance.
- Showcase new technology to business users
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.
- Daily incident management
- Daily request fulfillment

**Qualifications**:

- Desired education: Diploma or Bachelor's Degree in IT based program
- Required experience: Information Technology: 2 years minimum
- A Technical Diploma or University degree in Computer Science or related filed is an asset.
- ITIL Certification Desirable
- Knowledge of an incident and problem management tools and processes
- Strong Windows 7 and 10 OS knowledge
- Strong troubleshooting skills
- Experience supporting Office Suite of products
- Good written and verbal communication skills
- A sense of urgency to complete tasks and assignments
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Ability to work independently as well as in a team environment.

**The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future

**Equity Statement**
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

  • Deskside Support

    2 weeks ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** - Deskside Support **Vacancy No** - VN469 **Work Location** - Vancouver, BC **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...

  • Deskside Support

    4 days ago

    Vancouver, British Columbia, Canada Compugen Inc Full time

    Job TitleDeskside Support - OnsiteVacancy NoVN8906Company NameCompugen IncWork LocationVancouver, BCBase Pay Range$30-$40 Hourly (Note: This range is not applicable to Independent Contractors.)Pipeline PostingNoJob DetailsAbout CompugenCompugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect...

  • Deskside Support

    2 days ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** Deskside Support - Onsite ** Vacancy No** VN8906 ** Company Name** Compugen Inc ** Work Location** Vancouver, BC ** Base Pay Range** $30-$40 Hourly (Note: This range is not applicable to Independent Contractors.) ** Pipeline Posting** No ** Job Details**- ** **About Compugen**: Compugen is Canada's largest privately-owned Technology...

  • Support Analyst

    6 minutes ago

    Vancouver, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity The Support Analyst role is located in Vancouver, BC. The Support Analyst will report to the Manager of End User Support and is responsible for...

  • Deskside IT Technician – Tier 1

    4 days ago

    Vancouver, Canada Microserve Full time

    A leading technology solutions provider is seeking a Deskside Service Technician to join their onsite team in Richmond, BC. The successful candidate will maintain and repair computers and printers while providing exceptional customer service. Responsibilities include troubleshooting hardware and software issues, training users, and documenting service...

  • Help Desk Analyst

    1 week ago

    Vancouver, British Columbia, Canada Hire DigITalent Inc. Full time

    Helpdesk AnalystLocation:Vancouver, BCWork Model:Hybrid (2–3 days onsite)One of our clients is looking for a driven and technically proficient Helpdesk Analyst to deliver high-quality technical assistance and exceptional customer service to end users. The successful candidate will bring strong analytical skills, clear communication, and a customer-first...

  • Deskside Service Technician

    4 days ago

    Vancouver, Canada Microserve Full time

    Deskside Service Technician - Tier 1 Location: Richmond, BC Opportunity at Microserve Position Overview Microserveis looking for a Deskside Service Technician, Tier 1 to join our onsite team inRichmond,BC.The Deskside Service Technician, Tier1's mainresponsibilities will be to help find solutions to a variety of technical problems byrespondingto...

  • Deskside Technician

    2 days ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68969 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Deskside Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68995 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Deskside Technician

    23 minutes ago

    Vancouver, Canada Coreio Inc Full time

    Coreio is looking for a Deskside Technician to join our Vancouver, BC, team for a long-term contract position (with potential for extension). The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism and customer service. **Key...