Customer Care Specialist

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

**Summary**

Our Volvo of Toronto is looking for a Customer Care Specialist to join our amazing team

The Customer Care Specialist will be responsible for the provision of professional, quality client service.

The Customer Care Specialist contributes to the profitability of the organization by establishing a highly successful and efficient service environment.

**Benefits**

**We offer competitive salaries and generous benefits**
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**Core Accountabilities**
- Ensure CSI is at or above benchmark
- Handle client complaints that demand management’s attention tactfully, promptly and with genuine concern for the client’s problems.
- Answer all incoming telephone calls within three rings.
- Friendly attitude at the first point of contact with any potential client/customer.
- Update records and enter customer information into data management system.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its clients.
- Cooperate with all other dealership managers and when necessary to resolve client conflicts and request the involvement of the next higher dealership authority.
- Perform other specific assignments as directed by dealership management.

**Requirements**:

- Minimum 2 years of direct work experience in a customer service capacity.
- Strong Business Acumen.
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Demonstrated ability to lead and direct sales forces, both Sales and Service Department.
- Ability to conduct presentations and maintain audience engagement.
- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
- Solid negotiation, conflict resolution and people management skills.
- Excellent teamwork and team building skills.
- Able to build and maintain lasting relationships with corporate departments, key business partners and clients.
- Strong problem identification and problem resolution skills.
- Ability to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits and other events.
- High level of proficiency with dealership software (CDK or Reynolds) is an asset.
- High level of proficiency with MS Office.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.