Customer Care Eservices Specialist

**Customer Care eServices Specialist - EsiLaw
- Toronto**

**WHO WE ARE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.

**WHAT WILL YOU DO?**

The Customer Service Centre operates as a single point of contact, offering high quality customer service and technical support for users of our software solutions. This role requires individuals who are customer focused, self-motivated and independent problem solvers. The Customer Care eServices Specialist interacts with our customers and assists with various questions and issues relating to our many solutions.

**Core Responsibilities**:

- Assist our customers by troubleshooting technical issues with multiple products and resolving all other support requests to ensure a positive experience with our solutions
- Manage multiple priorities; Customer Care eServices Specialist are required to log and track tickets while speaking with the customer
- Demonstrate sound judgment when managing customer issues and requests; including following up with customers at a later time to resolve the ticket
- Utilize the multiple resources and support content available to resolve customer issues
- Miscellaneous duties as required.

**WHAT DO YOU NEED TO BE CONSIDERED?**
- Minimum 2-year diploma in accounting/bookkeeping
- Minimum 2-year experience in the accounting/bookkeeping field
- Technical competency to install software, troubleshoot, and solve customer problems related to desktop operating systems and internet browsers.
- Experience working with ticket tracking systems and other customer support tools
- Must be able to talk and type with a high rate of accuracy
- Professional telephone soft skills and strong oral and written communication skills
- Strong attention to detail with the ability to work in a fast-paced team environment
- A positive and respectful attitude towards customers and peers
- Quick learner, able to solve problems independently using resources available
- Willingness to receive feedback from manager and peers to support professional development and/or personal improvement
- Flexibility to work Monday-Friday between the hours of 8am-8pm EST

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT NEXT?**

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

**Job Type**: Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site gym
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How much salary you are looking for a permanent role?
- Do you have experience in handling client queries for Accounting/Bookkeeping software?

Work Location: One location