Receptionist/clerk

**Career opportunity**
- **Fair Haven Homes Society is looking for Receptionists / Clerks**_

Multiple positions available, Vancouver Lodge and Burnaby Lodge, BC

Permanent positions include - **Day 7:00 to 15:00, afternoon 14:30 to 21:30 and same shifts on weekend.**

Casual (on-call) position: any of those shifts
- **Who are we?**_

Fair Haven is a non-profit housing society in Vancouver and Burnaby and recognized as a leader in providing homes that nurture community and quality of life for seniors. We believe in enriching the lives of the Fair Haven community by providing a safe, secure, respectful, inclusive and person-centered environment. We own two long-term care homes as well as three independent living apartment buildings geared towards seniors 55+. We value respect, diversity and partnership.
- **Who are you?**_

You like to work with people and welcome them with a friendly smile. You like to help people. You are comfortable working on computer and learning new software. You are ethical, organized and a problem solver. You have the ability to establish and maintain positive relationships.

You have some experience as a receptionist and some light accounting.

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment.

**SUMMARY OF POSITION**

The Receptionist receives and screens people entering the facility and answers/directs inquiries to the appropriate area, service, or personnel. This position is responsible for maintaining and processing resident comfort funds, notifying financial guarantors of rent payments, receiving payments, as well as facilitating the move-in, transfer and discharge of residents by updating software for all related transactions. The Receptionist performs a variety of clerical support functions to assist the Leadership Team and provides general support to the Care Team, such as placing authorized supply orders, typing, photocopying, filing and other related clerical duties.
- **Responsibilities include**:_

2. Monitor the front entrance to maintain resident safety and educate people on safe entry and exit; report unusual occurrences to Nurse Manager or Nurse-in-Charge.

3. Operate automated attendant telephone system such as responding to re-directed calls for operator assistance, transferring calls and taking messages as required.

4. Process/distribute incoming and outgoing mail, inclusive of mass mail outs (such as newsletters, resident rent letters, and other notices) and accounts payable cheques, utilizing the postage meter or courier service and delivering mail to mailboxes, as needed; maintain the postage meter, as needed.

5. Provide clerical support for the Leadership and Care Teams including

a. typing, photocopying, printing display posters and other presentation materials as needed and posting materials on notice boards.

b. preparing new charts for resident move-in, creating resident lists, etc.

c. tracking resident activities for third party service providers, such as podiatry or hair stylists;
d. support Unit Clerk with ordering clinical supplies, as needed.

e. Schedule resident appointments, e.g., Handy Dart trips for residents, dentist, podiatrist, etc.

f. Maintain office/stationery supplies; order/distribute as needed. Replenish supplies in photocopy room; organize and tidy the area, as needed.

6. Manage petty cash by recording and dispensing expenses, balance cash float and sells meal tickets to family members.

7. Manage the lost and found, including posting notices.

8. Update and maintain the resident census data in Point Click Care by inputting and editing resident information, such as move-ins, discharges, key, and room clearing deposits, room transfers, hospital transfers, dental program, and other census information.

9. Verify with the Ministry of Health the rates for new residents, compile resident charges, file resident charts, etc. Print reports as required. Mail annual rate changes and notices to resident / key contacts.

10. Administer Resident trusts including:
a. Record and issue resident trust/comfort funds as authorized by person financially responsible for resident. Balance the trust cash float on a semi-monthly basis.

b. Receive monies, write receipts, record resident trust transactions such as comfort purchases, pharmacy invoices, foot care invoices, hairdressing invoices, dental supplies, etc. Bring any transactions that put a resident trust account into a deficit to the attention of the Director of Finance.

c. Print trust statements for residents or families monthly (or as required). List trust overdue accounts and send out reminders in accordance with defined guidelines. Notify the Business Manager and Director of Finance of any accounts past 60 days overdue.

d. Notify resident families of rent or trust payments returned by the bank, process the return in the care home software and follows up to ensure collection in coordination with Accounting Clerk.

e. Receive and record re