Vice President Mortgage Specialists

1161 The High Street, Unit 1 Coquitlam British Columbia,V3B 7W3

Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Assesses marketplace and competition opportunities to identify strengths, opportunities, and weaknesses and create plans that address gaps and opportunities.
- Works effectively with other senior leaders to leverage sales and referral opportunities, improve wallet share, and acquire new customers.
- Develops, maintains, and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients.
- Acts as a key BMO representative for local community activities in the market.
- Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
- Manages risk to minimize losses by monitoring and controlling reports to meet compliance requirements within established risk guidelines.
- Identifies and shares best practices across a network of divisional leaders.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
- Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
- Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
- Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
- Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
- Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
- Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
- Identifies performance enhancement opportunities to significantly improve employee productivity, reduce costs, and manage risks.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Leads / participates in the design, implementation and management of core business / group processes.
- Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions.
- Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer.
- Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies.
- Participates in projects and other activities designed to improve the customer experience.
- Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise.
- Completes all necessary transactional documentation in compliance with security measures.
- Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
- Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank P