Customer Service Associate

**Job Description**:
**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**Summary**

The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

**Type**: Full-time, Perm

**Salary** : $45,000 - $52,000 annually.

**Location**: Woodstock, ON

**Why Ryder**:

- Ryder has been recognized by Forbes as one of Canada's Best Employers in 2025
- Weekly pay.
- Excellent benefits package after 30 days.
- 10 days of Paid Time Off upon hire.
- Boot Voucher
- Retirement Pension Plans.
- RRSP, DPSP
- Employee Stock Purchase Plan.
- Ryder Employee Perks and discounts
- A safe, friendly and respectful working environment.
- Room for growth.
- Lots of learning opportunities

**Essential Functions**
- Provide customer service support to driver and client representatives in a transportation environment.
- Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
- Sequence and plan daily routing and all related activities.
- Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
- Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
- Ensure that emergency orders are delivered within expected timeframes.
- Review Web TM to ensure stops are completed efficiently.
- Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.
- Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
- Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
- Identify opportunities to improve operations and make suggestions.

**Additional Responsibilities**
- Performs other duties as assigned.

**Skills and Abilities**
- Strong verbal and written communication skills
- Bilingual (For Quebec locations only)
- Ability to build strong customer relationships
- Strong planning and organizational skills
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Possesses a high degree of initiative
- Detailed oriented with excellent follow-up practices
- Performs work independently with mínimal supervision
- Ability to work independently and as a member of a team

**Qualifications**
- College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
- One (1) year or more in a similar position required

**Travel**: None

**DOT Regulated**: No
- Recruiter: Kathy Zhang:_
- Business Hours: M to F, 8:00am to 5:00pm EST_

**Job Category**: Customer Service

**Compensation Information**:
**Pay Type**:
Salaried

Minimum Pay Range:
$45,000

Maximum Pay Range:
$52,000

Ryder is an Equal Opportunity Employer:
Security Notice for Applicants:
Current Employees:
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