Customer Service Administrator
3 days ago
**Job Overview**
**Responsibilities**
- Serve as the primary point of contact for customer inquiries and provide timely responses.
- Manage incoming calls with professionalism, demonstrating excellent phone etiquette.
- Assist customers with their needs, ensuring a high level of satisfaction through effective communication.
- Perform data entry tasks accurately and efficiently to maintain up-to-date records.
- Analyze customer feedback and service requests to identify areas for improvement.
- Promote additional services through upselling techniques while maintaining customer trust.
- Collaborate with other departments to resolve issues and enhance the overall customer experience.
- Maintain a clean and organized workspace to facilitate efficient operations.
**Skills**
- Strong customer service skills with a focus on building positive relationships.
- Excellent data entry skills with attention to detail for maintaining accurate records.
- Ability to analyze information effectively, identifying trends and areas for improvement.
- Proficient in upselling techniques while ensuring customer satisfaction remains the priority.
- Strong verbal and written communication skills, enabling clear interactions with customers and team members.
Join us as a Service Administrator where your contributions will make a significant impact on our team's success and our customers' experiences
Pay: $17.00-$22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Location**:
- Woodstock, ON (preferred)
Work Location: In person
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