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Field Service Technician

2 weeks ago

KitchenerWaterloo, Canada TFI Canada Full time

**Job Summary**:
The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

**Job Duties**:

- Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
- Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
- Responding quickly and efficiently to service calls/PMs/Installs;
- Assessing and completing repairs quickly, efficiently, and accurately;
- Effectively handling service requests and work orders using TFI’s mobile service (tablet) system;
- Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
- Training with other technicians on preventative maintenance and service procedures;
- Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
- Selling additional services and products by recognizing opportunities to up-sell;
- Responding to on-call service emergencies on select evenings and weekends;
- Some overnight travel required (company credit card, gas card and per diem provided);
- Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;

**Requirements**:

- Trade school diploma or college diploma required(Gas Technician 2)
- Mechanical, electrical, or industrial maintenance License and experience a plus.
- Ability to comprehend and communicate detailed instructions in English orally and in writing.
- Ability to multi-task and establish priorities.
- Knowledge and ability to work on 110v up to and including 220v system and equipment.
- Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
- Possess a valid driver’s license.
- Able to create alternative solutions to problems.
- Able to work well under pressure.
- Strong attention to detail.
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
- Any second language an asset.

**Position Benefits**:

- Full-time position.
- A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
- Excellent compensation packages - including: Health & Dental benefits, Pension Plan and Competitive Wages;
- Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
- Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
- Use of a company vehicle to conduct service visits.
- TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloud-based software.
- TFI provides all training and tools to be successful in this position.
- Technicians paid door to door

**Job Types**: Full-time, Permanent

Hourly rate between $25.76 & $45.42 per hour depending on experience and education.

COVID-19 considerations:
TFI abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties' safely.

**Job Types**: Full-time, Permanent

**Salary**: $25.76-$45.42 per hour

**Benefits**:

- Company car
- Company events
- Dental care
- Paid time off
- Relocation assistance
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
TFI abides by all local health and safety regulations and provides all PPE to perform duties safely.

**Language**:

- fluent English (required)

Licence/Certification:

- drivers license (required)
- gas technician license (preferred)