Payments Analyst

3 days ago

Toronto, Canada Fabriik Full time

**Reimagine Prosperity.**

Fabriik is a transformative financial services organization with a big mission:
**to evolve the very fabric of the global financial system, for the billions locked out and the billions locked in**

We believe there’s a better way. Our purpose is to weave a future of finance so everyone can thrive. Where possibilities are limitless — not limited.

We’re creating a safe, open, and fully transparent financial space built on innovative data management technology, where anyone can transform, hold, trade and grow every asset they own.
**Want to join us?**

We’re expanding our team globally, looking for the right people to help us explore further. If you’re looking for a supportive and friendly environment where innovation thrives, with meaningful and rewarding career opportunities, Fabriik is for you.

We are looking for a **Payments Analyst** to join our growing global Payments team. This role is Remote.
**ROLE OVERVIEW**

Reporting to the VP, Payments, the Payments Analyst provides a unique opportunity to learn from industry professionals, and join a team developing a 21st-century security strategy for the digital assets world.

**KEY RESPONSIBILITIES**
- Daily monitoring of transaction success and declines, as well as performance, to identify potential issues with payments processing, checkout errors, and negative customer experience.
- Investigating root causes of any payment related issues, and ensure timely resolution
- Prepare training materials, guides, and documentation for all payment flows and issues
- Implement operational processes for customer support escalation
- Assist the customer support team by providing detailed information and guidance related to payment inquiries
- Monitor and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Develop and maintain dashboards to improve business intelligence for internal stakeholders.
- Complete diverse tasks within established rules/limits, which may include escalations from other employees.
- Manage relationships with third-party payment vendors to adequately assess risks and ensure the business is kept up to date with industry standards.

**CANDIDATE PROFILE**
- Minimum 3 years of payment industry experience, especially around authorization and settlement flows (specifically, knowledge of Wires, ACH, and Credit Card Payments)
- Minimum 2 years of experience in the online gaming, gambling or crypto industry
- Knowledge of Crypto/banking products, services, processes, and organization is an asset.
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel
- Effective verbal and written communication skills
- Excellent organizational skills
- Strong collaboration & team skills

**BENEFITS**
- Work from home
- Benefits
- Paid vacation

If this sounds like a role that could be an exciting next step in your career, our team looks forward to hearing from you
- At Fabriik, we value diversity of all types. Our team is made up of smart, collaborative and thoughtful people with a wide range of backgrounds, skills and experiences._

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