Payment Operations Center Analyst

5 days ago

Toronto, Canada Payments Canada Full time

| About the role

The Payment Operations Centre Analyst is responsible for providing payments system support and advisory services to financial member clients in a shift rotation environment. This includes: performing and assisting in payment system support, process design and improvement; operational readiness for new and updated services; technical enhancement and maintenance of payments related systems; and incident and problem management. Payments Operations Centre Analysts are the first point of contact for any issues/concerns surrounding Payments Operations Centre activities for Payments Canada’s critical business systems.
- What you’ll be doing
- Act as a first point of contact and relationship liaison for Financial Institutions and Payments Canada.
- Conduct follow-up on customer incidents and problems (i.e. financial institutions).
- Provide unique services to clients including: monitoring systems cycle state, batch production control, developing reports and performing system verification and fault tolerance activities. Problems are typically difficult and non-routine.
- Ensure that payment system or FI incidents are handled in a timely manner and appropriate escalation process is followed.
- Conduct a post-mortem analysis for various incidents and problems in support of the Payments Operations Center (POC) Team Lead, where appropriate.
- You’ll need to have
- Post-secondary degree or diploma in Business Administration, Finance or equivalent related work experience combined with formal post-secondary education.
- Minimum 1 to 3 years’ experience in an operations support environment and/or Service Desk environment an asset
- Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Managements is considered an asset.
- Participation in on-call support rotation along with periodic overtime will be required after 6 months of employment.
- Government of Canada Level II Secret Clearance
- It would be great if you had
- Knowledge of payment infrastructure is considered an asset
- Bilingualism (English and French)
- What we can offer you
- Competitive compensation package
- Health and dental benefits
- Defined contribution pension plan (remove for terms)
- Flexible work arrangements
- Professional development opportunities
- Prime downtown locations (Ottawa & Toronto) close to transit and shopping
- Gym and shower facilities
- Bike lockers
- About us

We are a unique organization at the centre of the payments ecosystem and Canadian economy. We are responsible for balancing and leading in an environment of multiple interests, ideas and challenges. We successfully navigate these challenges by adhering to a set of values that in themselves are tensions: Think Big + Act Responsibly, Be Ambitious + Raise the Team, Keep Momentum + Be Rigorous. We are successful as individuals, as teams, as an organization and for our members and stakeholders if we strike to balance these values in all that we do.

**Salary**: $59,766.00-$79,689.00 per year

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