Coordinator, Sales

Overview: Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975. Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America. **Job Summary**: **Main Responsibilities**: - Monitor the performance of omni-channel fulfillment (SFS, BOPIS, Uber, S2S, etc.) daily and escalate opportunities to improve the customer experience; - Generate and analyze key performance indicators related to omni-channel activities, identifying areas for improvement and offering solutions; - Provide support and training to store teams on omni-channel processes and technologies by handling Jira tickets and ensuring their resolution in a timely manner; - Identify and implement process improvements to enhance operational efficiency and reduce costs; - In partnership with the Logistics team, enable omni-channel operations for new stores; - In partnership with the Omni-Channel team, help establish, prepare, and communicate the omni-channel fulfillment strategy during peak times (summer sale, BFCM, BD, etc.) and ensure that all changes required in the back-end system are executed smoothly; - Act as a SME for the order management and point-of-sale systems; - Serve as a key driver of change by leading the development and implementation of new initiatives or process optimizations in-store, including: - Challenge the status quo during the testing phase; - Create training material; - Determine a roll-out strategy; - Develop a communication plan; - Lead the proof of concept pilot; - Communicate the plan; - Monitore and adjust it post-deployment; - Provide visibility on its progress to field partners on a regular basis; - Collaborate with the Sales and Operations Department and other departments to support various projects and initiatives; - Work on any related tasks to ensure an optimized customer experience. **Qualifications**: - University degree, preferably in Business, Supply Chain Management, or Retail Management; - Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec; - 2+ years of experience in operations/support or business analysis - Subject matter expertise in retail business is an asset; - Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint); - Proficiency in retail management software, inventory/retail management systems, and/or order management systems (e.g., - Manhattan SCALE, Oracle, RMS, etc.); - Familiarity with business intelligence tools (e.g., Power BI, Sigma); - Deep understanding of omni-channel retail concepts and best practices; - Strong analytical and problem-solving skills with a data-driven approach; - Excellent organizational and prioritization skills; - Strong communication and interpersonal skills, with the ability to collaborate effectively with various teams; - Ability to effectively multitask and work in a fast-paced environment; - Ability to thrive in the face of change, with a strong sense of urgency. At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you: - A comprehensive compensation package that includes performance-driven bonuses; - A group retirement savings program with employer matching; - Flexible group insurance with personalized coverage that meets your needs; - An employee discount at Garage and Dynamite; - Exclusive private sample sales; - A flexible vacation policy; - And more GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People. **Our promise** No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.