Customer Service Representative

6 days ago

Kirkland, Canada Smiths Group Full time

Location: North America, Canada, Kirkland- Ref: INTERCONNECTNA00775- Division: Smiths Interconnect- Job Function: Customer Service**Job Description**:
Duties & Responsibilities
- Provide world class customer service to exceed our customer’s expectations
- Process customer orders / changes/ returns according to established department policies and procedures
- Generate quotes utilizing standard price lists
- Thoroughly and efficiently gather information internally and externally to provide timely information to customer order status and product requests
- Professionally handle customer complaints, provide appropriate solutions and alternatives within established timeframe
- Maintain company database accurately
- Work with internal teams to ensure customer scorecards are an acute reflection of our performance, assist in using such data to drive improvements in the business and secure new business through favorable ratings
- Follow communication procedures, guidelines and policies

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

**Technical Knowledge, Skills and Abilities**:

- Excellent communication and active listening skills
- Customer and Team oriented mindset
- Ability to multi-task, prioritize, and manage time effectively
- Ability to adapt/respond to diverse customer base
- Strong computer skills including MS Office Suite (Word, Excel, Outlook)
- Familiarity with CRM systems and practices

**Competencies/Behaviors**:

- Driving Results - The ability and motivation to persistently pursue and achieve effective results which drive the business forward
- Decision Making - The ability to make good judgement using the information available and making effective timely decisions
- Collaboration & Influencing - The ability to engage, challenge and work effectively with others
- Stakeholder Impact - The ability to build an effective network of relationships with internal and external customers
- Supports Change - Willing and able to identify and support change and continuous improvement
- Technical Proficiency - Demonstrates the required technical knowledge and skills to achieve in their role

**Education**:High school diploma

**Experience**:

- 1-3 years customer support experience or experience as a client service representative, preferably in a related manufacturing environment such as Aerospace/Defense or Electronic Manufacturing

About Smiths

About Smiths Interconnect

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