Coordinator, Fan Services

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As the Full-Time Coordinator, Fan Services, you will play a key leadership role within the Fan Services department, guiding the team to deliver an exceptional guest experience that reflects our championship standards.
- Support the Assistant Manager by leading frontline Fan Services staff and Event Supervisors through a collaborative “one team” approach. Uphold departmental integrity and embody the championship vision in all areas of leadership and service delivery.
- Manage the Fan Services Survey program by analyzing and interpreting data to identify trends, insights, and areas for improvement in service delivery.
- Work in partnership with the HR department to recruit, onboard, and train part-time event staff, including Event Supervisors, ensuring all personnel are equipped for success.
- Provide consistent coaching, feedback, and, when necessary, disciplinary action to event personnel.
- Support the Assistant Manager by ensuring optimal staffing levels for all events by overseeing scheduling and deployments to maximize service efficiency.
- Ability to run small events at Scotiabank Arena and Coca-Cola Coliseum.
- Maintain a strong understanding of the applicable Event Staff Collective Bargaining Agreements. Promote positive and professional employer-employee relationships.
- Oversee ordering and tracking of uniforms and other event-related inventory for all venues.
- Maintain all staff-related tracking purposes

**Qualifications**:
- Availability to work overnight, weekend, weekday, and holiday shifts as required.
- Proficiency in Microsoft Office Suite, with strong skills in data analysis (Power BI experience is a plus).
- Proven leadership abilities, including mentoring and team management.
- Familiarity with Collective Bargaining Agreements and labor relations best practices.
- Strong written, verbal, and digital communication skills.
- A collaborative team player and natural team builder who engages effectively at all organizational levels.
- Ability to cultivate a positive, motivating, and inclusive work environment.
- Skilled at managing pressure and juggling multiple priorities simultaneously.
- Committed to delivering excellent customer service with proactive awareness.
- Friendly, approachable, and professional demeanor with high standards of integrity, confidentiality, and discretion.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

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