Current jobs related to Assistant Manager, Fan Services - Toronto - MLSE

  • Coordinator, Fan Services

    7 days ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Fan Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays are hiring for the 2026 seasonThe Toronto Blue Jays are looking for a motivated, service-orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this...

  • Fan Expo

    2 weeks ago

    Toronto, Canada Informa Connect Full time

    Company Description **FAN EXPO HQ **is the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes** MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Portland, FAN EXPO St Louis, FAN EXPO Cleveland, FAN...

  • Fan Services Representative

    2 weeks ago

    Toronto, Canada Rogers Communications Full time

    Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins. At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking...

  • Project Coordinator

    7 days ago

    Toronto, Canada Informa Connect Full time

    **Company Description** We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share...

  • Senior Manager, Fan Promotions

    3 weeks ago

    Toronto, Canada Toronto Blue Jays Full time

    A leading Canadian sports team in Toronto is seeking a Sr. Manager, Promotions & Activations to drive the planning and execution of promotional events. This full-time position will manage vendor relationships and collaborate with multiple departments to create enriching fan experiences. The ideal candidate will have 5-7 years of experience in Promotions or...

  • Senior Manager, Fan Promotions

    3 weeks ago

    Toronto, Canada Toronto Blue Jays Full time

    A leading Canadian sports team in Toronto is seeking a Sr. Manager, Promotions & Activations to drive the planning and execution of promotional events. This full-time position will manage vendor relationships and collaborate with multiple departments to create enriching fan experiences. The ideal candidate will have 5-7 years of experience in Promotions or...

  • Senior Manager, Fan Promotions

    3 weeks ago

    Toronto, Canada Toronto Blue Jays Full time

    A leading Canadian sports team in Toronto is seeking a Sr. Manager, Promotions & Activations to drive the planning and execution of promotional events. This full-time position will manage vendor relationships and collaborate with multiple departments to create enriching fan experiences. The ideal candidate will have 5-7 years of experience in Promotions or...

  • Assistant Manager, Quick Service

    7 days ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Counter Attendant

    1 week ago

    Toronto, Canada Cashew & Clive Full time

    Cashew and Clive is the retail food service provider for Metro Toronto Convention Centre and we are hiring for FAN EXPO August 25-28! We are seeking fun & enthusiastic individuals to join our team for this amazing event. Duties will include preparing food items, working as cashier, and serving customers. Experience in retail food service is preferred but not...

Assistant Manager, Fan Services

2 weeks ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As Assistant Manager, Fan Services, you will provide leadership to the Event Personnel (EVP) team within the Operations department, ensuring the delivery of championship guest services to our customers.
- Lead our front-line fan services staff and Event Supervisors team by example in management and development, using a “one team” approach; ensure departmental integrity and championship vision are intact
- Support the Fan Services Survey program, analyzing, interpreting, and summarizing data sets, trends, insights, and areas for improvement.
- Contribute to the development, implementation, and support of all front-of-house policies and procedures for our three event venues, Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.
- Instill ongoing communication with other departments to ensure effective and outstanding service delivery, front and back of house.
- Collaborate closely with the HR Department to facilitate recruitment, orientation, and training of part-time event-based personnel, including part-time Event Supervisors.
- Provide ongoing mentorship, feedback, and discipline to event personnel and conduct part-time performance reviews.
- Ensure events are optimally staffed; schedule and handle event deployments for maximum service delivery and efficiency.
- Recognize employees for their championship contributions; participate with the Elevate Committee
- Ensure adequate staff facilities are provided and maintained.
- Maintain a detailed understanding of Event Staff Collective Bargaining Agreements in place; champion positive employer/employee relations.
- Assist in developing business plans, as well as handle the department's operating and capital budgets.
- Handle uniform matters including design review, inventory, and upkeep.

**Qualifications**:
- Must be available to overnights, weekends, weekdays, and holiday shifts as the need arises.
- Proficiency in Microsoft Office Products, including Power BI, while analyzing and summarizing data sets is an asset.
- Proven event management experience.
- Previous experience in a leadership capacity with effective mentorship and management skills.
- Familiarity with Collective Bargaining Agreements.
- Excellent written, oral, and electronic communication skills.
- Both a team player and a team builder who can relate professionally to all levels.
- Ability to enhance and lead a positive and encouraging work environment.
- Shown to perform well under pressure, balance multiple priorities simultaneously.
- Ongoing awareness and responsiveness to client service.
- Flexibility to work evenings and weekends, as the need arises.
- A positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality, and discretion.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.