Assistant Service Manager

**The PAG Direct Group **is looking to hire full-time **Asst. Service Manager **to join the team at Richmond Hill Toyota.

Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry

**Job Summary**:
The Asst. Service Manager is tasked with ensuring the dealership's service department runs in a customer-friendly, productive, and profitable manner. This is accomplished by cultivating relationships with customers, optimizing productivity, creating a positive work atmosphere, and managing the department's resources effectively. The Asst. Service Manager reports directly to the Service Manager and Fixed Operations Manager.

**Benefits of working with us**:

- Newly renovated state of the art facility and equipment
- Competitive benefits plan
- Manufacturer Online learning opportunities to support your career development
- New and used vehicle purchase or lease program
- Generous employee discounts on products and services
- Free Parking on-site during working days
- Employee referral Program
- Employee Recognition Program
- Employee Education Assistance Program
- Employee Performance Appraisal Program
- Proactive and knowledgeable management

**Responsibilities**:

- Have a “Customer first” and “Fix it right the first time” approach
- Do everything in your power to make the customer's service experience as pleasurable as possible.
- Address any circumstance or condition that compromises the safety, welfare, or integrity of the dealership or notify dealership management of it.
- Educate the service employees how to respond appropriately to misunderstandings and complaints from customers.
- Ensure that every service employee approaches every client with courtesy and respect.
- Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem
- Ensure that all the necessary service operation equipment is available, properly maintained and in safe working condition
- Understand and monitor any changes on the Dealership's financial statement's service section.
- Develop and implement budget plans for service personnel and other costs typically handled by the service department.
- Review “Monthly Parts & Service Quality Control Summary” for repeat problems or other patterns and take corrective action
- Confident in their approach with customers to negotiate win-win
- Conduct vehicle walk-around to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires
- Obtain properly documented telephone approval for all additional needed repairs.
- Record lost service sales
- Meet or exceed department sales objectives set by management
- Review repair orders to ensure the final price matches the quoted price
- Inspect every completed vehicle to ensure it is ready to be returned to customer
- Know and understand the distributor’s warranty policies and procedures
- Perform any other duties as assigned by Management

**Qualifications**_**:_
- Exceptional customer service and communication skills
- Valid Driver’s License with recent drivers abstract
- Able to establish and maintain good working relations with customers and staff by providing courteous, efficient and professional service.
- Above average computer knowledge
- Strong organizational skills with the ability to work in a fast-paced environment
- Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.

**Experience**:

- Automotive Experience: 5 years (required)
- Dealership: 3 year (preferred)
- Assistant or Service Manager: 3-5 years (preferred)

**Schedule**:

- Working hours Monday to Friday 7:00am to 5:00pm.
- Weekend working hours 8:00am to 5:00pm (rotation basis) 4 days off in every pay-period Bi-Weekly.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON L4S 1K9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dealership: 3 years (preferred)
- Assistant or Service Manager: 5 years (preferred)

Work Location: In person