House of Dawn Steakhouse

5 days ago

Richmond, Canada House of Dawn Full time

House of Dawn Steakhouse in Richmond is a modern, upscale steakhouse known for premium Wagyu, Prime, and dry-aged cuts. With a refined menu, curated wine list, and elegant atmosphere, we deliver a top-tier dining experience focused on quality and hospitality.
We are currently looking for experienced individuals who drive positivity, quality and consistency - a team that loves food and beverage and people
**Job Positions**: Host(ess)

**Responsibilities**:

- Welcome and greet guests as they enter the restaurant, offering a warm and friendly introduction.
- Assist the guests over the phone with warm and friendly manner for different guests needs
- Manage guest reservations, record special requests, and arrange seating accordingly.
- Provide guests with accurate wait times, ensuring they have a comfortable waiting area.
- Maintain a well-organized reservation book and seating plan to optimize table allocation.
- Coordinate with the servers and management team to manage smooth table turnovers and ensure efficient seating.
- Escort guests to their assigned tables, presenting menus
- Handle guest inquiries, including menu information, directory in neighbourhood, and special requests.
- Monitor table rotations with frequent table status update to balance the workload for servers and optimize guest flow.
- Assist in setting up the dining area, ensuring that tables are properly arranged and clean.
- Perform other job duties as requested by management team

**Requirements**:

- Previous minimum 1-year experience as Hostess/Lead Hostess at a high-volume restaurant
- Previous Opentable experience or relative reservation software is an asset
- A passion and commitment to hospitality, teamwork, fun and the guest experience.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- Scheduling flexibility (must be available on weekends)
- Work Permit

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