Director, Operational Resilience Program Lead

**Director, Operational Resilience Program Lead**is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. T**his position is accountable for managing end-to-end delivery of transformational program for Enterprise Operational Resilience Program (E21). Responsibilities include program management, strategy design, strategy execution and ongoing monitoring of risk initiatives. This role will involve extensive**partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact.**Curiosity,**good business judgment**and ability to connect the dots in a complex operating model are key elements for this role.**:
**Position Responsibilities**:
**Support strategy development to drive long term value for Global Operations Risk and Control**:
**-**Develop execution strategy for global program & transformation of enterprise operating model for Operational Resilience by collecting and analyzing data (internal and external), researching key issues, problem-solve, and**preparing/synthesizing**recommendations to share with the broader stakeholder group**:
**-**Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions**:
**Deliver through execution excellence and program management**:
**-**Lead strategy delivery through an established governance structure by developing and managing milestones and project plan across multiple global, independent squads**:
**-**Manage executive communication through various forums namely Program Steer Co, Transformation Committee, etc.**:
**-**Identify, escalate, and remediate risk and barriers from execution**:
**Required Qualifications**:
**-**Bachelor's degree in finance, accounting, business administration, or a related field.**:
**-**A Master’s degree in related fields is highly desirable.**:
**-**Experience in operational resilience, business continuity or risk management in financial services.**:
**-**Proven track record of developing and implementing resilience strategies.**:
**-**Expert knowledge of risk management principles, best practices, and tools**:
**-**Strong understanding of financial services regulations and interfacing with internal Compliance and Risk partners.**:
**Preferred Qualifications**:
**-**Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management**:
**-**Strong problem-solving and strategic thinking capabilities**:
**-**Experience leading cross-functional teams and managing projects.**:
**-**Ability to influence and deliver amidst ambiguity**:
**-**Strong presentation and facilitation skills; comfortable addressing large and small audiences.**:
**-**Proven leadership experience and demonstrated ability to build teams and foster a high-performing culture**:
**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI - Hybrid

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$103,050.00 CAD - $185,490.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short