Supervisor, Employment Services

**Supervisor, Employment Services**

ISANS is seeking a full-time **Supervisor, Employment Services** to provide day to day supervision of the services and employees within the team, specifically activities of employment specialists; job search resource facilitator, program assistants, and Head, Employment Specialist guiding them in their work with clients to help them find meaningful employment. Reporting to the Manager, Employment & Bridging, this position is responsible for:
**Duties & Responsibilities**:

- Provide guidance, mentorship, and support to a team of employment specialists, helping them manage client caseloads effectively.
- Oversee the distribution of clients amongst employment specialists to ensure clients are distributed according to workload, eligibility, location, and background. Ensure this information is reported in client-related files
- Ensure clients receive appropriate, individualized support and follow-ups, reviewing complex cases to guide counselors in addressing challenging situations.
- Monitor, mentor and provide support to team members on minor client/staff issues, elevating to Manager as appropriate
- Ensure staff onboarding, training, evaluate team members' performance, provide constructive feedback, and set professional development goals.
- Ensure accurate and timely data entry by staff using databases such as NewOrg, LaMPSS, and iCARE. Report data entry issues in a timely manner
- Coordinate bi-weekly team meetings as appropriate
- Coordinate service delivery back-up during staff illness/absence
- Work collaboratively with other E&B supervisors and provide backup for each other as needed
- Keep Manager informed of major employment services delivery issues that need to be addressed
- Support Manager in implementing changes to employment services delivery and implementation of new strategies, programs, and procedures
- Manage time-off requests (ADP/OT)
- Sign timesheets and expenses up to approval limits
- Participate in hiring of new staff and organize and deliver new-hire orientation, mentoring and support
- Collect and analyze data on program success rates, client satisfaction, and other metrics, making adjustments as needed.
- Coordinate training sessions and monitor attendance at sessions
- Ensure all employment services staff are informed about labour market information and new International Qualification Recognitions issues
- Liaise with other team supervisors across ISANS to ensure ongoing collaboration to existing resources/supports/programs and provide consistent approaches

**General responsibilities**:

- Providing information as required for internal/external reports and proposals
- Reviewing and adhering to ISANS workplace policies and procedures
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Participating fully in regular staff meetings, team meetings, training and development and ISANS events
- Performing other duties as required

**Education**:

- Bachelor’s Degree in Adult Education, Social Services, Psychology, Human Resources and/or master’s degree any related fields.
- Certification in Employment Counselling or career development will be considered an asset.
- Equivalent combination of education and experience will be accepted

**Experience**:

- Experience in employment or career counseling, including working directly with clients in job search, resume building, interview prep, and career development.
- 2 years or more experience supervising others
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience developing, implementing and evaluating programs or projects
- Experience delivering presentations
- Experience with reporting: data input, queries, generating developing /reports, spreadsheets, presentation documents

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population
- Knowledge of local labor market trends, employer needs, and available employment and social services for immigrants in the communities
- Ability to establish rapport and effectively communicate with team members, clients, and external stakeholders.

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or un