Supervisor, Employment

**Supervisor, Employment Services**

ISANS is seeking a full-time Supervisor, Employment & Bridging to provide day-to-day supervision of the bridging programs, services and employees within the team, specifically activities of bridging programs coordinators in healthcare, engineering, finance, and bridge to work, guiding them in their work with clients to help them become prepared for licensure and work in their fields.

Reporting to the Manager Employment and Bridging, this position will be responsible for:
**Duties and responsibilities**:

- Provide guidance, mentorship, and support to the bridging program team, helping them offer occupation-specific bridging program services and structured activities to support their successful integration and licensure process.
- Oversee the offering and smooth running of the different programs to ensure the activities and program outcomes are implemented and met in a timely manner.
- Work with the bridging programs staff on identifying barriers facing immigrants in regulated occupations and suggesting possible solutions.
- Ensure clients in regulated occupations receive appropriate, individualized support and follow-ups, reviewing complex cases to guide program coordinators in addressing challenging situations.
- Monitor, mentor and provide support to team members on client/staff/volunteer issues, elevating to Manager as appropriate.
- Ensure staff onboarding and training, evaluate team members' performance, provide constructive feedback, and set professional development goals.
- Ensure accurate and timely data entry by staff using databases such as NewOrg, LaMPSS, and iCARE. Report data entry issues in a timely manner.
- Contribute to the periodic funding reports by capturing the outputs and outcomes required, sharing barriers, lessons learned and successes.
- Coordinate bi-weekly team meetings as appropriate.
- Coordinate service delivery back-up during staff illness/absence
- Work collaboratively with other E&B supervisors and provide backup for each other as needed.
- Keep Manager informed of major programs and services delivery issues that need to be addressed.
- Support Manager in implementing changes to bridging programs and services delivery and implementation of new strategies, programs, and procedures.
- Manage time-off requests on our HRIS as appropriate.
- Assist the Manager in implementing new strategies, service delivery changes, programs and procedures
- Organize team meetings, training sessions, and check-in conversations; monitor attendance and participation
- Sign timesheets and expenses up to approval limits
- Participate in hiring of new staff and organize and deliver new-hire orientation, mentoring and support.
- Collect and analyze data on program success rates, client satisfaction, and other metrics, adjusting as needed.
- Ensure all programs staff are informed about labour market information and new International Qualification Recognitions issues.
- Liaise with other team supervisors across ISANS to ensure ongoing collaboration to existing resources/supports/programs and provide consistent approaches.

**General responsibilities**:

- Provide information as required for internal/external reports, grants, and proposals
- Review and adhere to ISANS workplace policies and procedures, such as health and safety policies; safety is everyone’s responsibility
- Record all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Participate fully in regular staff meetings, team meetings, training and development and ISANS events
- Must be available to work evenings (supporting staff onsite during client session) and weekends when needed
- Ability to travel when needed
- Perform other duties as required.

**Education**:

- Bachelor’s Degree in Adult Education, Social Services, Psychology, Human Resources, Business Administration, and/or master’s degree in any related fields.
- Equivalent combination of education and experience will be accepted

**Experience**:

- 2 years or more experience supervising others or in a similar position.
- Strong knowledge and understanding of the foreign credential recognition and the barriers facing immigrant in regulated occupations.
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred.
- Mentoring, coaching, developing, and managing the performance of results-oriented teams
- Experience developing, implementing and evaluating programs or projects
- Experience delivering presentations face to face and/or online
- Writing high quality proposals and reports for funders
- Experience in group facilitation.

**Knowledge**:

- Knowledge of regulatory bodies, professional associations, other bridging programs in NS or Canada to serve immigrants in regulated occupations.
- Knowledge of local labor market trends, employer needs, and available employment and social services for immigrants in the communities.
- Ability to