Emergency Housing Intake Worker

**JOB RESPONSIBILITIES**

Soar Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

The Emergency Shelter Intake Services program is staffed 24/7 and is open to the public 16 hours a day to offer in-person and onsite support, connecting clients to available resources including housing services. Staff overseeing the Emergency Shelter Intake Services program will be located out of the waiting room during opening hours between 8am-12am and in addition to answering the phone lines, they will be responsible for supporting individuals accessing indoor support, 365 days a year, including accessing showers, laundry, food and hygiene supplies.

As the Emergency Housing Support Worker for the Emergency Shelter Intake Services and waiting room, you will:

- Deliver direct client service for vulnerable and marginalized individuals accessing a safe space including access to basic amenities during extreme temperatures in the Brantford area.
- Work collaboratively with the Housing Services team to ensure program delivery to all clients.
- Integrate a harm reduction approach.
- Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
- Participate in department and sector case management meetings.
- Liaise with available resources and referring agencies according to client-identified prioritization of needs and interventions.

**Hours of work**: 12am-8am on weekends

**COMPENSATION AND BENEFITS**

Hourly wage range: Starting at $24.74 plus shift premiums

**The Perks**
- Employee Assistance Plan for all staff and their families
- 24 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year)
- Staff wellness activities
- Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
- An Agency committed to ensuring your physical and mental health/safety is paramount

**REQUIREMENTS AND QUALIFICATIONS**
- Have a college diploma in a Human/Social Services field.
- Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
- Proficient in Microsoft Office and familiarity with databases.
- Have access to reliable transportation.
- Able to manage occasional exposure to vicarious traumatic stress.
- Able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.

Start date: As soon as possible

Reference: PT Emergency Housing Support Worker

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

Only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: From $24.74 per hour

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Paid time off
- Wellness program

**Education**:

- DCS / DEC (required)

**Experience**:

- combined student placement and/or paid relevant: 2 years (required)

Work Location: In person