Manager, Operations

Overview:

- Operational oversight over multiple UW Food Service units, consistent with departmental objectives, University policies, procedures, franchise agreements and CUPE 793 Collective Agreement. Focused effort extended across multiple units’ emerging needs and priorities.

**This position is contingent on funding. There are two positions available**

**Responsibilities**:

- Effective development and deployment of people resources
- Oversee the work of applicable salaried staff, full-time and part-time hourly staff
- Determine staffing needs and assignments; schedule appropriately to meet the specialized and variable production requirements
- Recruit, train, coach and motivate staff on an ongoing basis while providing a constructive and positive working environment
- Performance manage staff in consultation with Human Resources/Employee Relations area
- Complete performance evaluation on applicable staff
- Promote and foster student employment on campus
- Oversee day-to-day operations
- Take initiative to carry out assigned duties with mínimal supervision
- Oversee the preparation of products to handle daily requirements; ensure all food prepared is of the highest quality, and overproduction is kept to a minimum to avoid waste
- Ensure all health, safety, sanitation, maintenance standards and franchise standards are met.
- Consult with franchise head office regarding operational guidelines, retail pricing, products being sold to maximize revenue - if applicable
- Maintain inventory management systems including supply ordering, inventory count, transfers and security of all storage and servery areas
- Work closely with Chef(s) for culinary support. Recommend menu selections within the unit(s)
- Source and recommend retail products being sold to maximize revenue
- Performs other duties as assigned which may include working in other UW Food Services units
- Fulfill administrative duties in close cooperation with the administrative office in a timely and accurate manner
- Prepare and submit bi-weekly payroll for hourly paid employees
- Ensure invoices are reconciled with products received.
- Complete and submit monthly department health and safety inspections.
- Ensure that occupational incidents are reported and investigated in a timely manner, and that corrective action is taken where necessary
- Fulfill actions associated with audit results from Steritech, Health Inspector, and Franchise Partners
- Utilize recognized software to maintain up-to-date vacation schedules, preventative maintenance and asset management activities
- Financial Responsibilities
- Adhere to cash handling procedures including: daily cash reconciliation, bank deposits, cash float/change fund preparation, and submission of required reports to the administrative office
- Adhere to Procurement and Contract Services Policies and departmental guidelines for spending activities
- Achieve financial results based on budget targets
- Evaluate applicable financial reports and propose corrective action when necessary
- Assists in the development of the annual budget
- Contribute to the delivery of a positive customer experience
- Provide input into strategies to continually improve flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere
- Participate in planning and executing special promotions, theme events, and general marketing initiatives
- Respond to customer service feedback, issues and requests with tact and resourcefulness.
- Participate in planning, managing and executing special projects, renovations and program introductions
- Actively participate in departmental and other related committees as required

Qualifications:

- University or College education with a specialty in Hospitality, Tourism or Food & Beverage management or equivalent work related experience
- Five years recent supervisory experience in hotel, quick service or institutional food service environment
- Experience supervising in a unionized environment and working with student employees is an asset
- Experience with inventory and cash controls, food and labour cost control
- Proficient in the use of common computer software programs including Outlook
- Experience with point-of-sale equipment.
- Experience in supervising food preparation.
- Experience in marketing, merchandising, promotional and event deployment
- Proven ability to work with a minimum of supervision in a fast paced, customer oriented environment
- Demonstrated ability to make frequent, complex decisions and work well under pressure with multiple deadlines
- Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral)
- Valid driver’s license is an asset
- Must have a flexible schedule to work at various times, weekends, and extended periods to accommodate event schedules or busier periods for the operation

Vaccination Requirement Statement:
Failure to comply with the Vaccination Requirement if it is