Technical Client Services Rep

2 days ago

Quebec City, Canada Carpages Full time

**About The Company**

Carpages.ca is a premiere automotive industry shopping and research tool, as well as a dealer website platform. We offer competitive salary, benefits, and a genuine work/life balance.

**Key Responsibilities**
- Act as a primary point of contact for 3rd party companies and data partners.
- Ensure all support issues are resolved immediately and/or are prioritized to our sales team or technical team for the quickest resolution; pro-actively follow up with clients during and after this process.
- Deal professionally and courteously with clients 100% of the time.
- Over-deliver on client expectations to promote solid business relationships.

**Experience and Skill Requirements**
- A high level of attention to detail, accuracy and confidentiality.
- A successful background in phone and internet based client support environments.
- Ability to multi-task, function well under deadline pressure, and analyze and solve problems in a fast paced environment.
- Strong English and French written and verbal communication skills; superior phone mannerisms (professional, courteous, and tactful).
- Excellent organization, time management and planning skills.
- Flexibility and ability to modify job focus to suit changing business priorities and needs.
- A high degree of professionalism and personal work ethics including honesty and integrity.

**Techincal Skill Requirements**
- Manage help desk ticketing systems, phone system, and desktop workstations.
- Ability to remotely troubleshoot and resolve technical problems on desktop and mobile devices.
- Provide remote assistance for clients using tools such as join.me or Zoho Assist.
- Basic understanding of how the Internet works, including domain names and familiarity with DNS, etc.
- Familiarity with command line on multiple operating systems.
- Basic experience with HTML and CSS.
- Proficient on both Windows and macOS.

**Why Join Carpages**:

- Phenomenal culture and work environment. We are a team of friendly, passionate, hard-working people who have a desire and hunger to grow personally, truly enjoy each others’ company, and are all working towards the same goals.
- Opportunity to learn and be coached. If you want to grow and develop as a person and as a professional, you can be confident that you will be supported all along the way.
- Competitive compensation and benefits, including three weeks’ vacation.

Carpages provides accommodations for applicants with disabilities, available on request during all aspects of the recruitment process.

**Job Types**: Full-time, Permanent

**Salary**: $14.25-$29.91 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (preferred)

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