Client Manager Service-canada

**About Us**

**AMS** is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help our clients achieve it. At AMS we value authenticity, bold ideas and passion for recruitment. We are looking for agile and quality-oriented people, who strive to build best-in-class recruitment solutions.

We value our employees’ ability to withstand challenges and work out creative solutions. Take the opportunity to work in inspiring environment, among supportive and brave people learning from each other.

**The Role**

To take ownership for the recruitment delivery, relationship management of a specific business function within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS.

The role holder is aligned to a specific client / business function within a client, and is responsible for their team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) whilst successfully achieving the agreed budget. The Manager - Client Services is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice.

The Manager - Client Services is responsible for all aspects of their team’s development (Administrators, Resource Specialists, Principal Resource Specialists), delivering an effective and efficient service in line with AMIS and client expectations. The Manager - Client Services is expected to hold and work to maintain a sound level of specialist/technical expertise (eg. sourcing strategies, recruitment models, best practice

recruitment).

Le titulaire du poste est aligné avec un client spécifique ou une fonction commerciale et est responsable de la réalisation par son équipe des objectifs de recrutement et des indicateurs de performance clés (quantitatifs et qualitatifs) tout en respectant le budget convenu.

Le gestionnaire des services à la clientèle est responsable de l'établissement de relations solides avec les principaux contacts clients, de la satisfaction des clients et des meilleures pratiques.

**The Role**

To take ownership for the recruitment delivery, relationship management of a specific business function within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS.

The role holder is aligned to a specific client / business function within a client, and is responsible for their team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) whilst successfully achieving the agreed budget. The Manager - Client Services is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice.

The Manager - Client Services is responsible for all aspects of their team’s development (Administrators, Resource Specialists, Principal Resource Specialists), delivering an effective and efficient service in line with AMIS and client expectations. The Manager - Client Services is expected to hold and work to maintain a sound level of specialist/technical expertise (eg. sourcing strategies, recruitment models, best practice

recruitment).

Le titulaire du poste est aligné avec un client spécifique ou une fonction commerciale et est responsable de la réalisation par son équipe des objectifs de recrutement et des indicateurs de performance clés (quantitatifs et qualitatifs) tout en respectant le budget convenu.

Le gestionnaire des services à la clientèle est responsable de l'établissement de relations solides avec les principaux contacts clients, de la satisfaction des clients et des meilleures pratiques.

**Other**

Here at AMS, you’ll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.
- Stretching, challenging work
- A vibrant, diverse and collaborative culture
- Flexible working - home working available
- A competitive reward and benefits package.

We're a fast-growing, equal opportunity employer