Call Centre Representative

2 days ago

Canada CanKos cleaning services inc. Full time

CanKos Cleaning Services Inc. is currently seeking enthusiastic and customer-focused individuals to join our team as Call Centre Representatives. As a leading provider of cleaning services, we take pride in delivering exceptional service to our clients across Quebec.

**Responsibilities**:

- Answer incoming calls from clients in a professional and courteous manner.
- Provide information about our cleaning services, pricing, and scheduling.
- Schedule cleaning appointments and efficiently manage the booking calendar.
- Listen to customer concerns and resolve issues promptly and effectively.
- Follow up with clients to ensure satisfaction with our services.
- Input and maintain accurate customer information in the database.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Previous experience in customer service or call centre role preferred.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and ability to handle challenging situations.
- Positive attitude and willingness to learn.

**Why Join Us**:

- Competitive hourly wage and opportunities for performance bonuses.
- Comprehensive training and ongoing support.
- Friendly and collaborative work environment.
- Opportunity for career advancement within the company.
- Full-time and part-time positions available.

Pay: $22.25 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC H2E 2Y5

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