Sales Administrative Support

**Company Overview**

Our mission is to promote health and happiness through the enjoyment of nature and the world around us. We are dedicated to building closer relationships between people, nature, and bicycles. Through providing high-quality and high-performance components for different types of bicycles: ranging from bicycles for the world’s top racers to daily users.

To do this effectively, we rely on our excellent team of employees: diverse in talent, interests and backgrounds. If you feel you can bring talent, innovation, and enthusiasm to our workforce, then please consider the following opportunity

**Summary**

Reporting to the National Sales Manager, the Sales Administrative Support position focuses on supporting our customers and sales teams with industry leading service and support. This position requires a high degree of attention to detail as well as strong organizational skills

**Responsibilities**
- Provide administrative support to various departments within the company.
- Organize and maintain files, records, and documentation for easy access.
- Assist in scheduling meetings and coordinating logistics for events.
- Perform clerical duties such as typing, proofreading documents, and data entry.
- Support team members with project management tasks as needed.
- Ensure a well-organized office environment that fosters productivity.

**Essential Duties/Responsibilities**

Administer the warranty process, including:

- Issue Return Authorization (RA) numbers.
- Follow up with RA requests.
- Process physical warranties.
- Process cranks received as part of the crank recall

Order entry and order/ shipping management.

Manage the general inbox and follow up with consumer requests.

Support the Booking order entry and management for our Independent Bike Dealers (IBD’s)

Support the management of IBD orders, including:

- Conducting investigations / problem-solving and troubleshooting issues.
- Identifying and correcting internal system errors.
- Identifying and correcting pricing issues.
- Answering shipping inquiries and processing returns.
- Entry of special orders.

Support Bike address book management.

Liaise with the Accounts Receivables department on debit and credit issues.

Support the annual National Sales Meeting.

Assist consumers with ordering products and with order-related matters.

Support customers from our online commerce sites with actions such as:

- Tracking orders.
- Returns process.
- Answer product related questions.
- Maintain customer records in the Customer Record Management (CRM) platform.

Miscellaneous projects as requested

**Essential Job Qualifications**
- 1-2 years of experience in an administrative or data-entry role.
- Propensity to establish and cultivate strong working relationships.
- High attention to detail is required.
- Excellent interpersonal and organizational skills.
- Bilingual French and English is preferred.
- Experience supporting B2C sales.
- Experience with JDE /AS400 an asset.
- Knowledge of cycling products is an asset.
- Previous technical experience with Shimano bicycle components is preferred.
- Shimano Canada Ltd. is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, provincial, or local law. Shimano Canada is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._

**Job Type**: Fixed term contract
Contract length: 18 months

Pay: $42,000.00-$52,000.00 per year

Additional pay:

- Retention bonus

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- French (preferred)

Work Location: In person

Application deadline: 2025-06-20