Service Manager

4 days ago

Exeter, Canada Huron Tractor Full time

**_Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontarians._**

**_ We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada._**

**Responsibilities**:
The **Service Manager** oversees service operations within the dealership, optimizing Service Department processes while ensuring internal and external customer satisfaction** **. Responsibilities of this position include:

- Coach, evaluate, and develop the service team, review training opportunities and provide the team with opportunities for growth
- Manage the daily operations of the department, recognizing employee, customer, and management needs, and make decisions accordingly
- Create annual service department goals and budget, in alignment with the organization’s financial and operational objectives
- Review work orders for completeness and accuracy prior to customer billing, while ensuring that any open work orders are being closed in a timely manner
- Ensure service vehicles are maintained, and tools and equipment that technicians require to perform job responsibilities are available and in good working order.
- Foster a sense of customer satisfaction and repeat business, building new and existing relationships with customers
- Work with Customer Service Advisor on used warranty and service package promotions

**Preferred Skills and Qualifications**
- High School Diploma or equivalent experience
- 3+ years’ experience in Service Department operations, or related leadership role
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products would be considered an asset
- Basic understanding of financial principles and ability to understand basic internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills

**Why Huron Tractor?**

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.
- Great training opportunities through John Deere, as well as internal training
- Competitive compensation
- RRSP’s and extended benefits
- Employee Discounts
- Future Growth Opportunities
- Excellent team environments with a Social Committee that plans great events
- Extended health care
- Dental care
- Disability insurance
- Employee assistance program
- Vision care
- Life insurance
- Paid time off

Please forward your resume with cover letter stating how your qualifications and experience fit with the position.

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