Catering Administrator

5 days ago

Guelph, Canada Market Fresh Full time

**Company Overview**

Market Fresh is Guelph’s premier independent gourmet grocer focused on local producers and products. We have been in operation for over 20 years and pride ourselves on offering exceptional customer service and quality food. Our full-service grocery store includes a scratch bakery, butcher shop, deli, commercial kitchen, Gourmet to Go Cafe, full kitchen, garden centre and giftware area. Market Fresh is a celebration of fine food—making us a destination shopping experience for community members and visitors. Our MF in the Community program seeks to raise awareness and funding for local not-for-profit programs and charities aligned to our mission to buy local, be local, support local.

**Position Summary**

The Catering Administrator plays a vital role in the successful execution of catering operations within our specialty grocery store. Based in the Kitchen Department, this role is responsible for handling all administrative aspects of catering orders, including customer communication, order entry, coordination with the Culinary Director, and ensuring timely and accurate fulfillment. This position is ideal for someone who is highly organized, detail-oriented, and passionate about food and customer service.

**Job Structure**

This is a part-time hourly wage position. Work schedule in Monday-Friday 9:00 am-1:00 pm.

**Responsibilities**
- Guide customers through menu options, special requests, dietary needs, and order timelines.
- Accurately input and manage catering orders in our system.
- Confirm order details with customers and ensure payment processing is completed.Work closely with the Culinary Director and Kitchen team to communicate all order details, updates, and timelines.
- Maintain up-to-date records of all catering orders, including customer information, order status, and payment history.
- Generate invoices, order summaries, and pick-up/delivery instructions.
- Track catering sales and prepare weekly reports for the Culinary Director.
- Ensure all catering interactions reflect a high standard of service and professionalism.
- Handle changes, last-minute adjustments, or cancellations in coordination with the Culinary Director.
- Follow up with customers post-order for feedback and potential repeat business

**Qualifications**

**Education and Training**
- High school diploma or equivalent; Bachelor's degree in Business, Hospitality, or related field is a plus.
- Prior experience in administrative support, food service, catering, or retail preferred.
- Strong computer skills; familiarity with order management software, POS systems, and Excel.
- Comfortable working in a kitchen environment, closely with culinary and production teams.

**Skills and Experience**
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- High attention to detail and accuracy.
- Ability to thrive in a fast-paced, food-focused environment.
- Friendly, professional, and customer-focused demeanor.

**Job Types**: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Work Location: In person

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