Guest Service Agent

6 days ago

Etobicoke, Canada Sheraton Toronto Airport Hotel and Conference Centre Full time

**Position Purpose**:
To welcome our guests to the hotel, assist with check in/check out process and provide a knowledge centre for our guest requests.

**Key Responsibilities**:

- To provide and display excellent guest service skills, to Marriott standards
- To provide superior guest service upon check-in and check-out of each guest
- Responds to guest problems in a timely and professional manner, utilizing the empowerment process
- Answers and responds to calls
- Complete daily shift task lists and audit reports
- Provides information to guests about the procedures, policies and facilities of the hotel
- Takes messages on behalf of guests
- Maintain rate and inventory levels
- Provides operational support to all Front Office areas
- Responds to guest concerns and solicits guest feedback using the LEARN process
- Ensures guest safety and security by keeping all guest information confidential and handling guestroom keys and safety deposit boxes in a professional manner
- Maintains guest accounts.
- Issues guest receipts and completes cash transactions
- Attends and participates in the daily Front Office pre-shift meetings
- Undertakes special projects and other duties as assigned
- Minimum high school diploma or equivalency, Hospitality Management diploma or degree preferred
- Minimum of 6 months experience in a related position
- Working knowledge of MS Word and Excel is a must and knowledge of Lightspeed an asset
- Fluency in additional language(s) an asset Helpful, friendly and patient attitude
- Excellent communication skills and interpersonal skills
- Excellent interpersonal skills
- Must be available to work mornings, evenings (late evenings as well) plus **Saturdays and Sundays**

**Job Types**: Full-time, Permanent

**Salary**: $24.23-$24.73 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person

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