Bilingual Customer Service Agent

2 weeks ago

Brampton, Canada Conglom Full time

**SUMMARY**

Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards.

**RESPONSIBILITIES**
- Respond quickly and politely to incoming calls
- Provide customers with the necessary information regarding the warranties, product installation, list of retailers, etc.
- Manage complaints as per company procedures
- Make the appropriate arrangements for refunds, exchange, shipping missing parts, etc.
- Documenting calls (date and reason for the call, customer name, product concerned, action taken, etc.)
- Collect and prepare the necessary correspondence (forms, packing slips, etc.)
- Coordinate shipments of parts with the shipping department and the client

**EDUCATION, EXPERIENCE, QUALIFICATIONS**
- Bilingual
- Training in a specialized profession (electricity, plumbing, construction, etc.)
- Customer service experience
- Experience in sales or as a sales consultant for electrical or plumbing equipment
- Basic knowledge of electricity an asset
- MS Office Word, Excel
- Patient and polite personality
- Strong communication skills.

**MEASURABLES STANDARDS**
- High quality customer service
- Quick call back
- Courtesy and professionalism
- Number of tickets closed per day

**WORK CONDITIONS**

Open concept environment.

**RESUME**

Répondre rapidement et avec courtoisie aux demandes des clients, évaluer les besoins et résoudre les situations problématiques selon les standards de qualité et les procédures de l’organisation.

**RESPONSABILITÉS**
- Répondre rapidement et avec courtoisie aux appels
- Offrir aux clients les renseignements nécessaires concernant les garanties, l'installation des produits, la liste des détaillants, etc.
- Gérer les plaintes en respectant les procédures de l'entreprise
- Prendre les dispositions nécessaires en vue d’un remboursement, échange, envoi de pièces, etc.
- Documenter les appels (date et raison de l’appel, nom du client, produit concerné, action entreprise, etc.)
- Recueillir et préparer la correspondance nécessaire (formulaires, bordereaux d’envoi, etc.)
- Coordonner les envois de pièces avec le service de l’expédition et le client

**EDUCATION, EXPERIENCE, COMPETENCES**
- Bilingue
- Formation dans un métier spécialisée (électricité, plomberie, construction, etc.)
- Expérience au service à la clientèle
- Expérience avec la vente ou comme conseiller de vente pour des produits électriques ou de plomberie
- Notions de base en électricité est un atout
- MS Office Word, Excel
- Personne calme et courtoise;
- Force démontrée en communication

**STANDARDS MESURABLES**

Qualité du service offert aux clients - Rapidité des retours d’appels - Courtoisie et professionnalisme

**CONDITIONS DE TRAVAIL**

Bureau à aire ouverte

**Job Types**: Full-time, Part-time
Part-time hours: 30-40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English & French (required)

  • Reception/Billing Specialist

    2 weeks ago

    Brampton, Canada Susan Tait - Desjardins Agent Full time

    Reception/Billing Specialist - for Desjardins Agent  Location:2-3088 Mayfield Rd Brampton ON L6Z 0E3 Job Type: Full Time, Permanent, On-site Position Overview: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Reception/Billing Specialist - Desjardins Agent Team Member. Ideally, you are an...

  • Bilingual Customer Solutions Agent

    2 weeks ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Work Location - Brampton Job Function - Customer Care and Inside Sales Employee Type - Regular Employee FT Hourly **About This Opportunity**: As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers...

  • Bilingual Customer Solutions Agent

    2 weeks ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Work Location - Brampton Job Function - Customer Care and Inside Sales Employee Type - Regular Employee FT Hourly **About This Opportunity**: As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers...

  • Bilingual Sales and Customer Service Agent

    2 weeks ago

    Brampton, Canada Spartanium Inc Full time

    Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations - Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks - Exhibit a consistent, positive client experience with every...

  • Bilingual Customer Service Representative

    2 weeks ago

    Brampton, Canada Nestlé Full time

    **Position Snapshot** **Business areas: Customer Service** **Job title: Bilingual Customer Service Representative** **Location: Brampton** **This Talent Pool will be used to fill full-time permanent and/or contract positions for bilingual customer service representative roles that may arise throughout the year.** **A little bit about us** While Nestlé is...

  • Customer Service Representative(Bilingual)

    1 week ago

    Brampton, Canada Pillway Full time

    Join to apply for the Customer Service Representative(Bilingual) role at Pillway 2 days ago Be among the first 25 applicants Overview Pillway Pharmacy is on the lookout for a Bilingual Customer Service Representative fluent in French and English to provide exemplary support and service to our diverse customer base. This role is vital for managing...

  • Bilingual Customer Service Representative

    4 days ago

    Brampton, Canada Nestle Full time

    **A little bit about us** Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to...

  • Bilingual Customer Service Representative

    1 week ago

    Brampton, Canada Canon Canada Full time

    Overview Bilingual Customer Service Representative - Hybrid Monday to Friday 8:30 am to 4:30 pm Do you have experience working in a customer service role? Are comfortable spending the majority of your day on the phone? Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a...

  • Bilingual Call Center Agent

    2 weeks ago

    Brampton, Canada Canon Canada Full time

    **Bilingual Call Center - Hybrid - Brampton, ON** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

  • Customer Service Representative(Bilingual)

    1 week ago

    Brampton, Canada TEEMA Solutions Group Full time

    Pillway Pharmacy is on the lookout for a Bilingual Customer Service Representative fluent in French and English to provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate...