Bilingual Customer Service Representative

**A little bit about us**

Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

**Position Snapshot**:
Business areas: Nestlé Canada

Job title: Bilingual Customer Service Representative

Location: Brampton, Ontario

Grade 10

**Position Summary**:
We are looking for a Bilingual Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

**A day in the life of...**:
As a Customer Service Representative you will:

- Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order
- Work in partnership with customer to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)
- Act as customer’s point person in the full order to cash process and drive the customer’s agenda in team meetings.
- Resolve problems and issues that arise in the daily processing and management of customer orders.
- Maximize GLOBE functionality and best practices
- Arrange pick-up and delivery of stock transfers as approved by sales.
- Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.
- Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document.

**What will make you successful**:

- Have a university or college degree in a business-related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
- Ideally have some Call Centre experience
- Be able to showcase professional and concise communication with key internal and external stakeholders
- Have Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).
- Bilingual French - English

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting career you’ve always wanted.

**What you need to know**

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.