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Subject Matter Expert
4 weeks ago
**Role: SME- Subject Matter Expert**
**Location: Mississauga, ON**
**Duration: Fulltime**
**Job duties/accountabilities**
- To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics.
- Lead project development, production support and maintenance activities.
- Ensure timesheets and invoicing processes are completed on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents.
- Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
- Ensure analysts adhere to SLA's/KPI's/OLA's.
- Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner.
- Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms.
- Lead and ensure project complies with Software Quality Processes
**Experience**:
- Subject Matter Expert: 8 years (preferred)
- Java Full Stack: 8 years (preferred)
- AWS Cloud: 8 years (preferred)
- Postgres DB: 8 years (preferred)
- Python/Linux shell scripting: 8 years (preferred)
- SLA's/KPI's/OLA's: 8 years (preferred)
- Risk Management: 8 years (preferred)
- production support: 9 years (preferred)
Work Location: On the road
