Subject Matter Expert

1 week ago

Mississauga, Canada DataPattern Inc Full time

Role: Automation Subject Matter Expert (SME) Work location: Mississauga
- Requirement: At least **5-7 years** of relevant consulting experience in a functional role, focusing on Business transformation and process automation
- Strong analytical and problem-solving skills Exposure to global client environments is desirable
- Certifications in eTOM, ITIL, Six Sigma are preferred
- Expected skillset and experience: Strong knowledge of business process re-engineering, optimization, and automation, particularly in the context of the **telcom** **industry**
- Experience in collaborating with technical teams to design and implement automation solutions, primarily using **UiPath**(experience with other platforms like Microsoft Power Platform is a plus)
- Familiarity with the full software development life cycle, from requirements gathering and analysis to deployment and support Proficient in assessing current processes ('as-is') and performing gap analysis, as well as designing future ('to-be') processes with a focus on automation potential, efficiency gains, and overall process improvements
- Experience in creating and managing a backlog of automation opportunities, prioritizing based on business value and feasibility Strong knowledge of industry best practices, including **eTOM, ITIL,** and **Six Sigma** methodologies
- Experience in developing business cases for digital transformation investments, aligned with the client's overall strategy Ability to execute digital transformation initiatives and provide business, technical, and analytical expertise to support implementation
- Experience in change management, including creating strategies and executing change plans Proposal development in collaboration with project managers and client directors, defining initial solutions, timelines, and pricing

**Salary**: $65.00-$95.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business Transformation and Process Automation: 4 years (preferred)
- UiPath: 2 years (preferred)
- Telecommunication domain: 1 year (preferred)

Licence/Certification:

- Six Sigma Certification (preferred)
- ITIL Certification (preferred)

Work Location: One location

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