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Customer Operations Coordinator Student
3 weeks ago
**ABOUT US** At FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself. We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development. **APPLICATION DEADLINE: March 6, 2025** **TITLE**: Customer Operations Coordinator Student (S25-042) **DEPARTMENT**: Customer Operations **WORK LOCATION/OFFICE**: Calgary **STATUS**: 30 Temp - Hourly **NUMBER OF HIRES**: 3 **REPORTS TO**:Supervisor Meter Data Management FortisAlberta will welcome 3 students to join the Customer Operations department this summer. **DESCRIPTION**: Under the general supervision of the Supervisor Meter Data Management, the Customer Operations Coordinator Student will provide exceptional customer and stakeholder service. This will require a desire for problem solving and prioritizing the safety of employees and communities. This role will take initiative and thrive in a diverse environment that includes both team and individually based tasks. **DUTIES & RESPONSIBILITIES INCLUDE (but not limited to)**: - Execute queries following an established script to monitor data quality and identify anomalies to be resolved by other assigned members of the team. - Prepare oral or written communication to customers following an established template. - Assist with internal and external customer requests and manage backlogs. - Participate in the testing of SAP system changes. - Organize and format documentation relating to Customer Operations processes. - Complete workflow inbox investigation and corresponding updates to SAP. - Assist in the investigation of rate change determinations. - Work with specialized software to ensure energy data is delivered to the market on time. - Research electrical energy topics as assigned. - Maintain integrity of customer data. - Collaborate with remote staff to ensure effective communication and task completion. **KNOWLEDGE, SKILLS & ABILITIES**: - Display analytical skills. - Demonstrate the ability to build relationships and work collaboratively as part of a large team. - Demonstrate well-developed communication skills. - Willing to collaboratively challenge the ‘status quo’ and provide sound recommendations to improve processes. - Exceptional communication and listening skills with the ability to build rapport and make connections with key stakeholders and team members. - Readiness to collaborate and work as part of a dynamic team. - Aptitude for forward-thinking and leveraging technology. - Demonstrated ability in sound judgment, critical thinking, and problem solving. - Attention to detail with a commitment to accuracy. **REQUIRED QUALIFICATIONS**: - Currently enrolled in a Business Administration, Economics, or Commerce degree at an accredited post-secondary institution and be planning to return to a post-secondary institution in a full-time capacity. **SPECIAL CONDITIONS**: **TO APPLY TO THIS POSITION**: Please submit your resume via the button below: "Apply"
