Claims Coordinator

**WHO ARE WE?**

**Disability Management Institute (DMI)** offers small and medium sized employers flexible innovative solutions to their disability management needs. Our specialties include: WCB/WSIB Claims Management, Self-Funded Sick Leave Adjudication, and Non Occupational Absence Management, Return to Work Planning, Disability Management, and STD, MTD, and LTD Claims Management. Ranging in size from 5-2500 employees our clients span the public and private sectors and cover a wide range of industries.

**YOUR ROLE**

**OUTCOMES**
- First 30 Days_
- Completes thorough initial interviews on all client files.
- Undergoes and can complete non-complex telephone interviews.
- First 60 Days_
- Understands and identifies all required fields on disability paperwork.
- Understands and is able to use internal tools to determine claimant plan design and benefits volume.
- First 90 Days_
- Understands the various methods of handling based on plan designs and carriers.
- Can complete complex telephone interviews.
- Submit IT tickets for enhancements and support in conjunction with leadership sign off.

**YOUR IMPACT**
- You will review all new referrals from employers with Short-Term Disability coverage adjudicated by DMI or Stand-alone WOP benefits.
- You will verify all of the administrative details required when submitting a claim for benefits including absence dates, personal contact information, etc.
- You will follow up on outstanding paperwork and ensure all stakeholders are kept updated.
- You will identify cases where return to work may be feasible prior to the claim being submitted and proposes and monitors plans.
- You will ensure that all relevant file information is completely and accurately charted and entered into the appropriate fields in the proprietary database management system.
- You will forward completed claims to Intake Coordinator for claim set up and assignment to Case Manager.

**THIS IS YOU**
- 2 years previous administrative experience
- Previous benefits experience is an asset
- Competence in Microsoft Excel, Outlook, Word, and general computer literacy

**WHAT YOU'LL GET**
- In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:

- Comprehensive and competitive benefits package that supports you
- Our company-wide vacation policy guarantees a minimum of 3 weeks' vacation
- Flex days to help you achieve that work-life balance
- Wellness programs to support you in and out of the office
- Learn and grow with us through our employee education program
- Participation in our Happy Friday program

**YOUR COMPENSATION**

At the time of this posting, the estimated annual base salary pay range for this position is $45,000-$52,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

**WHY YOU WILL LOVE WORKING FOR DMI**
- Professional Development_

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us
- Health & Wellness Benefits_

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.
- Events and Socials_

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more