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Claims Solutions Manager

2 weeks ago

Surrey, British Columbia, Canada WMB Human Resources Full time

We are currently looking for a fulltime in office Claims Solutions Manager to join our WBI Home Warranty team in our Surrey office. In this leadership role, you will be responsible for overseeing our Claims Solutions department, guiding a dedicated team, and ensuring a smooth, supportive experience for builders and homeowners alike. The position ensures that all claimed items are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner. Your expertise will be key to upholding our reputation for client advocacy and delivering efficient, fair claim solutions.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

Duties & Responsibilities

Duties and responsibilities include, but are not limited to, the following:

  • Lead, mentor, and develop a team of claim handlers, claim administrators, and technical assessors to deliver a high standard of service.
  • Set and execute departmental goals aligned with corporate strategy, regulatory compliance, and customer satisfaction.
  • Manage department budgets, staffing, and resource allocation to ensure efficiency and timely claim resolution.
  • Collaborate with senior leadership to shape company policy and risk management strategies.
  • Act as the primary point of contact for complex claims involving builders, strata councils, lawyers, engineers, and homeowners.
  • Interpret and apply the BC Homeowner Protection Act, Residential Construction Performance Guide, Alberta and Manitoba equivalents, and other applicable legislation.
  • Prepare correspondence and formal notices that withstand legal scrutiny, often in collaboration with external counsel.
  • Liaise with Insurers to ensure proper cost sharing, indemnity recovery, and claims reserve management.
  • Respond to regulatory inquiries, audits, and complaints with detailed documentation and legal references.
  • Manage files to ensure that claims are assessed in a timely and strategic manner.
  • Engage external professionals as needed to support coverage determinations.
  • Review engineering reports and technical assessments relevant to claim files.
  • Coordinate with third-party contractors to scope, estimate, and manage necessary repairs.
  • Proactively manage and maintain organized, timely, and accurate records
  • Maintain open communication with other Departments to support strong risk management practices.
  • Monitor industry trends, building code changes, and regulatory updates to keep WBI ahead of compliance requirements.
  • Build and maintain relationships with Builder members.
  • Attend various industry functions to stay current with industry developments and strengthen relationships with Builder members.

Duties & Responsibilities

Duties and responsibilities include, but are not limited to, the following:

  • Lead, mentor, and develop a team of claim handlers, claim administrators, and technical assessors to deliver a high standard of service.
  • Set and execute departmental goals aligned with corporate strategy, regulatory compliance, and customer satisfaction.
  • Manage department budgets, staffing, and resource allocation to ensure efficiency and timely claim resolution.
  • Collaborate with senior leadership to shape company policy and risk management strategies.
  • Act as the primary point of contact for complex claims involving builders, strata councils, lawyers, engineers, and homeowners.
  • Interpret and apply the BC Homeowner Protection Act, Residential Construction Performance Guide, Alberta and Manitoba equivalents, and other applicable legislation.
  • Prepare correspondence and formal notices that withstand legal scrutiny, often in collaboration with external counsel.
  • Liaise with Insurers to ensure proper cost sharing, indemnity recovery, and claims reserve management.
  • Respond to regulatory inquiries, audits, and complaints with detailed documentation and legal references.
  • Manage files to ensure that claims are assessed in a timely and strategic manner.
  • Engage external professionals as needed to support coverage determinations.
  • Review engineering reports and technical assessments relevant to claim files.
  • Coordinate with third-party contractors to scope, estimate, and manage necessary repairs.
  • Proactively manage and maintain organized, timely, and accurate records
  • Maintain open communication with other Departments to support strong risk management practices.
  • Monitor industry trends, building code changes, and regulatory updates to keep WBI ahead of compliance requirements.
  • Build and maintain relationships with Builder members.
  • Attend various industry functions to stay current with industry developments and strengthen relationships with Builder members.

Qualifications

Knowledge, Experience & Skills

  • Extensive experience in home warranty insurance claims, construction claims, or related legal/regulatory field
  • Strong knowledge of the Homeowner Protection Act, Residential Construction Performance Guide, and building code requirements.
  • Proven leadership ability with experience managing high-performing teams.
  • Excellent negotiation, conflict resolution, and stakeholder management skills
  • Strong business writing skills for drafting legally defensible determinations, letters, and formal notices.
  • Ability to deal effectively with builders, homeowners, and relevant third parties tactfully and firmly with sound judgement.
  • Exceptional attention to detail and accuracy

Compensation

  • The expected salary range for this position is $100,000 to $120,000 and will be impacted by factors such as the successful candidate's skills, experience, and location, as well as the specific position's business line, scope, and level.
  • Company Benefits program

What We Offer

  • Competitive salary and benefits programs.
  • Professional development training/courses.
  • A great collaborative work environment.
  • On-site gym
  • Yoga/meditation room
  • We are firm believers in the health and wellness of our staff and provide on-site resources and services to encourage and support this.